{"url":"https://www.shimliapp.com/blog/agentes-reemplazan-las-apps","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https://www.shimliapp.com/blog"},{"@type":"ListItem","position":3,"name":"Su próximo canal de banca ya está instalado: WhatsApp","item":"https://www.shimliapp.com/blog/agentes-reemplazan-las-apps"}]}}
{"url":"https://www.shimliapp.com/blog/agentes-reemplazan-las-apps","inLanguage":"es","schema":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Plataforma para construir agentes de IA y conectarlos a los sistemas de la empresa, en operaciones de alto volumen: cobranza, pedidos, atención y operaciones internas. Especializada en operaciones financieras. Construida por Sheilim, un laboratorio de inteligencia artificial con más de siete años de experiencia.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"ventas","email":"hola@sheilim.com","url":"https://www.shimliapp.com/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"atención al cliente","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, entre las 50 empresas seleccionadas","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]},{"@type":"Blog","@id":"https://www.shimliapp.com/#blog","name":"Blog de Shimli","inLanguage":"es","publisher":{"@id":"https://www.shimliapp.com/#organization"},"url":"https://www.shimliapp.com/blog"},{"@type":"BlogPosting","@id":"https://www.shimliapp.com/blog/agentes-reemplazan-las-apps#post","headline":"Su próximo canal de banca ya está instalado: WhatsApp","description":"Los agentes de IA están haciendo con las apps lo que las apps hicieron con los sitios web. Qué significa eso para una institución que opera volumen.","inLanguage":"es","url":"https://www.shimliapp.com/blog/agentes-reemplazan-las-apps","mainEntityOfPage":{"@type":"WebPage","@id":"https://www.shimliapp.com/blog/agentes-reemplazan-las-apps"},"datePublished":"2026-09-25T00:00:00.000Z","dateModified":"2026-09-25T00:00:00.000Z","image":"https://www.shimliapp.com/assets/blog/agentes-reemplazan-las-apps.webp","articleSection":"Atención","wordCount":761,"isPartOf":{"@id":"https://www.shimliapp.com/#blog"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"author":{"@type":"Person","name":"Luis Aguilar","worksFor":{"@id":"https://www.shimliapp.com/#organization"}},"about":{"@type":"Service","@id":"https://www.shimliapp.com/casos/atencion#servicio"}},{"@type":"FAQPage","@id":"https://www.shimliapp.com/blog/agentes-reemplazan-las-apps#faq","mainEntity":[{"@type":"Question","name":"¿Un agente en WhatsApp sustituye a la aplicación del banco?","acceptedAnswer":{"@type":"Answer","text":"La aplicación pierde el trabajo repetitivo, no su función. Sigue siendo el sitio de las operaciones complejas y de la consulta detallada. Lo que cambia es que el cliente deja de entrar a ella para preguntar un saldo, reportar un pago o pedir una prórroga, porque eso se resuelve donde ya está escribiendo."}},{"@type":"Question","name":"¿Qué hace falta para que un canal conversacional deje de ser atención y pase a ser operación?","acceptedAnswer":{"@type":"Answer","text":"Que el agente pueda consultar y escribir en los sistemas de la institución, no solo responder. Y que el contexto viaje: si alguien empieza por WhatsApp, llama por teléfono y luego escribe por la web, las tres conversaciones tienen que ser la misma. Sin eso, cada canal nuevo es un silo más que atender."}}]}]}}
{"url":"https://www.shimliapp.com/blog/categoria/atencion","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https://www.shimliapp.com/blog"},{"@type":"ListItem","position":3,"name":"Categorías","item":"https://www.shimliapp.com/blog/categoria"},{"@type":"ListItem","position":4,"name":"Atención","item":"https://www.shimliapp.com/blog/categoria/atencion"}]}}
{"url":"https://www.shimliapp.com/blog/categoria/atencion","inLanguage":"es","schema":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Plataforma para construir agentes de IA y conectarlos a los sistemas de la empresa, en operaciones de alto volumen: cobranza, pedidos, atención y operaciones internas. Especializada en operaciones financieras. Construida por Sheilim, un laboratorio de inteligencia artificial con más de siete años de experiencia.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"ventas","email":"hola@sheilim.com","url":"https://www.shimliapp.com/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"atención al cliente","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, entre las 50 empresas seleccionadas","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]},{"@type":"Blog","@id":"https://www.shimliapp.com/#blog","name":"Blog de Shimli","inLanguage":"es","publisher":{"@id":"https://www.shimliapp.com/#organization"},"url":"https://www.shimliapp.com/blog"},{"@type":"CollectionPage","@id":"https://www.shimliapp.com/blog/categoria/atencion#listado","name":"Blog · Agentes de IA en atención","description":"Artículos sobre cómo opera un agente de IA en atención, con cifras de operaciones reales en producción.","inLanguage":"es","isPartOf":{"@id":"https://www.shimliapp.com/#blog"},"mainEntity":{"@type":"ItemList","numberOfItems":3,"itemListElement":[{"@type":"ListItem","position":1,"url":"https://www.shimliapp.com/blog/responder-en-whatsapp-ya-no-es-gratis","name":"Responder en WhatsApp dejó de ser gratis"},{"@type":"ListItem","position":2,"url":"https://www.shimliapp.com/blog/agentes-reemplazan-las-apps","name":"Su próximo canal de banca ya está instalado: WhatsApp"},{"@type":"ListItem","position":3,"url":"https://www.shimliapp.com/blog/la-cola-que-nadie-mide","name":"El 80% de sus consultas no necesita a una persona"}]}}]}}
{"url":"https://www.shimliapp.com/blog/categoria/plataforma","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https://www.shimliapp.com/blog"},{"@type":"ListItem","position":3,"name":"Categorías","item":"https://www.shimliapp.com/blog/categoria"},{"@type":"ListItem","position":4,"name":"Plataforma","item":"https://www.shimliapp.com/blog/categoria/plataforma"}]}}
{"url":"https://www.shimliapp.com/blog/categoria/plataforma","inLanguage":"es","schema":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Plataforma para construir agentes de IA y conectarlos a los sistemas de la empresa, en operaciones de alto volumen: cobranza, pedidos, atención y operaciones internas. Especializada en operaciones financieras. Construida por Sheilim, un laboratorio de inteligencia artificial con más de siete años de experiencia.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"ventas","email":"hola@sheilim.com","url":"https://www.shimliapp.com/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"atención al cliente","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, entre las 50 empresas seleccionadas","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]},{"@type":"Blog","@id":"https://www.shimliapp.com/#blog","name":"Blog de Shimli","inLanguage":"es","publisher":{"@id":"https://www.shimliapp.com/#organization"},"url":"https://www.shimliapp.com/blog"},{"@type":"CollectionPage","@id":"https://www.shimliapp.com/blog/categoria/plataforma#listado","name":"Blog · Agentes de IA en plataforma","description":"Artículos sobre cómo opera un agente de IA en plataforma, con cifras de operaciones reales en producción.","inLanguage":"es","isPartOf":{"@id":"https://www.shimliapp.com/#blog"},"mainEntity":{"@type":"ItemList","numberOfItems":3,"itemListElement":[{"@type":"ListItem","position":1,"url":"https://www.shimliapp.com/blog/finnosummit-2026-una-de-cada-tres","name":"FINNOSUMMIT 2026: una de cada tres sesiones habló de IA"},{"@type":"ListItem","position":2,"url":"https://www.shimliapp.com/blog/confiar-en-una-ia-que-actua","name":"La próxima ventaja de la IA es: la confianza"},{"@type":"ListItem","position":3,"url":"https://www.shimliapp.com/blog/del-piloto-a-produccion","name":"89% de los pilotos de IA nunca llega a producción"}]}}]}}
{"url":"https://www.shimliapp.com/blog/confiar-en-una-ia-que-actua","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https://www.shimliapp.com/blog"},{"@type":"ListItem","position":3,"name":"La próxima ventaja de la IA es: la confianza","item":"https://www.shimliapp.com/blog/confiar-en-una-ia-que-actua"}]}}
{"url":"https://www.shimliapp.com/blog/confiar-en-una-ia-que-actua","inLanguage":"es","schema":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Plataforma para construir agentes de IA y conectarlos a los sistemas de la empresa, en operaciones de alto volumen: cobranza, pedidos, atención y operaciones internas. Especializada en operaciones financieras. Construida por Sheilim, un laboratorio de inteligencia artificial con más de siete años de experiencia.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"ventas","email":"hola@sheilim.com","url":"https://www.shimliapp.com/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"atención al cliente","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, entre las 50 empresas seleccionadas","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]},{"@type":"Blog","@id":"https://www.shimliapp.com/#blog","name":"Blog de Shimli","inLanguage":"es","publisher":{"@id":"https://www.shimliapp.com/#organization"},"url":"https://www.shimliapp.com/blog"},{"@type":"BlogPosting","@id":"https://www.shimliapp.com/blog/confiar-en-una-ia-que-actua#post","headline":"La próxima ventaja de la IA es: la confianza","description":"Lo que dejó el Volcano Innovation Summit 2026: cuando la capacidad se abarata, la ventaja pasa a ser la confianza. Y la confianza tiene dos caras.","inLanguage":"es","url":"https://www.shimliapp.com/blog/confiar-en-una-ia-que-actua","mainEntityOfPage":{"@type":"WebPage","@id":"https://www.shimliapp.com/blog/confiar-en-una-ia-que-actua"},"datePublished":"2026-09-16T00:00:00.000Z","dateModified":"2026-09-16T00:00:00.000Z","image":"https://www.shimliapp.com/assets/blog/confiar-en-una-ia-que-actua.webp","articleSection":"Plataforma","wordCount":1081,"isPartOf":{"@id":"https://www.shimliapp.com/#blog"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"author":{"@type":"Person","name":"Luis Aguilar","worksFor":{"@id":"https://www.shimliapp.com/#organization"}},"about":{"@id":"https://www.shimliapp.com/#organization"}},{"@type":"FAQPage","@id":"https://www.shimliapp.com/blog/confiar-en-una-ia-que-actua#faq","mainEntity":[{"@type":"Question","name":"¿Qué evita que un agente de IA invente una respuesta?","acceptedAnswer":{"@type":"Answer","text":"Dos cosas que funcionan juntas. Los límites declarados, que le impiden ofrecer o afirmar lo que no está autorizado, y el conocimiento propio de la institución, que hace que responda desde sus políticas y sus datos en lugar de desde lo que un modelo genérico supone. Cuando la respuesta no está en lo que conoce, el caso escala a una persona en vez de resolverse con una suposición."}},{"@type":"Question","name":"¿Cómo se verifica que un agente hizo lo correcto?","acceptedAnswer":{"@type":"Answer","text":"Cada decisión y cada acción quedan registradas: qué consultó, bajo qué regla actuó y en qué punto entregó el caso. Eso convierte la confianza en algo que se revisa caso por caso, en lugar de algo que se acepta por declaración del proveedor."}}]}]}}
{"url":"https://www.shimliapp.com/blog/del-piloto-a-produccion","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https://www.shimliapp.com/blog"},{"@type":"ListItem","position":3,"name":"89% de los pilotos de IA nunca llega a producción","item":"https://www.shimliapp.com/blog/del-piloto-a-produccion"}]}}
{"url":"https://www.shimliapp.com/blog/del-piloto-a-produccion","inLanguage":"es","schema":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Plataforma para construir agentes de IA y conectarlos a los sistemas de la empresa, en operaciones de alto volumen: cobranza, pedidos, atención y operaciones internas. Especializada en operaciones financieras. Construida por Sheilim, un laboratorio de inteligencia artificial con más de siete años de experiencia.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"ventas","email":"hola@sheilim.com","url":"https://www.shimliapp.com/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"atención al cliente","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, entre las 50 empresas seleccionadas","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]},{"@type":"Blog","@id":"https://www.shimliapp.com/#blog","name":"Blog de Shimli","inLanguage":"es","publisher":{"@id":"https://www.shimliapp.com/#organization"},"url":"https://www.shimliapp.com/blog"},{"@type":"BlogPosting","@id":"https://www.shimliapp.com/blog/del-piloto-a-produccion#post","headline":"89% de los pilotos de IA nunca llega a producción","description":"El motivo casi nunca es el modelo. Son cinco condiciones alrededor de él, y las cinco se pueden diagnosticar antes de firmar nada.","inLanguage":"es","url":"https://www.shimliapp.com/blog/del-piloto-a-produccion","mainEntityOfPage":{"@type":"WebPage","@id":"https://www.shimliapp.com/blog/del-piloto-a-produccion"},"datePublished":"2026-09-15T00:00:00.000Z","dateModified":"2026-09-15T00:00:00.000Z","image":"https://www.shimliapp.com/assets/blog/del-piloto-a-produccion.webp","articleSection":"Plataforma","wordCount":969,"isPartOf":{"@id":"https://www.shimliapp.com/#blog"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"author":{"@type":"Person","name":"Luis Aguilar","worksFor":{"@id":"https://www.shimliapp.com/#organization"}},"about":{"@id":"https://www.shimliapp.com/#organization"}},{"@type":"FAQPage","@id":"https://www.shimliapp.com/blog/del-piloto-a-produccion#faq","mainEntity":[{"@type":"Question","name":"¿Por qué un piloto que funcionó no llega a producción?","acceptedAnswer":{"@type":"Answer","text":"Porque un piloto se evalúa con casos escogidos y supervisión constante, y producción exige lo contrario: volumen, casos raros, datos reales y nadie mirando. Los cinco motivos que más se repiten son la integración con sistemas heredados, la calidad inconsistente a volumen, la falta de monitoreo, la ausencia de un dueño claro dentro de la organización y la escasez de datos propios del dominio."}},{"@type":"Question","name":"¿Qué distingue un piloto que sí va a escalar?","acceptedAnswer":{"@type":"Answer","text":"Tres cosas medibles antes de firmar: que el agente ya lea y escriba en los sistemas reales y no en una copia, que exista una persona con nombre responsable del resultado dentro de la institución, y que el costo por gestión esté calculado a volumen y no solo en la prueba."}},{"@type":"Question","name":"¿Conviene cambiar de modelo si el piloto se estanca?","acceptedAnswer":{"@type":"Answer","text":"Casi nunca. El mismo modelo que corre en el piloto corre en producción, así que si el piloto funcionó, el modelo sirve. Lo que cambia es lo que rodea al modelo, y ninguno de los cinco motivos habituales se resuelve cambiándolo."}}]}]}}
{"url":"https://www.shimliapp.com/blog/expediente-de-credito-incompleto","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https://www.shimliapp.com/blog"},{"@type":"ListItem","position":3,"name":"El crédito no se tarda en decidirse: se tarda en armarse","item":"https://www.shimliapp.com/blog/expediente-de-credito-incompleto"}]}}
{"url":"https://www.shimliapp.com/blog/expediente-de-credito-incompleto","inLanguage":"es","schema":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Plataforma para construir agentes de IA y conectarlos a los sistemas de la empresa, en operaciones de alto volumen: cobranza, pedidos, atención y operaciones internas. Especializada en operaciones financieras. Construida por Sheilim, un laboratorio de inteligencia artificial con más de siete años de experiencia.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"ventas","email":"hola@sheilim.com","url":"https://www.shimliapp.com/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"atención al cliente","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, entre las 50 empresas seleccionadas","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]},{"@type":"Blog","@id":"https://www.shimliapp.com/#blog","name":"Blog de Shimli","inLanguage":"es","publisher":{"@id":"https://www.shimliapp.com/#organization"},"url":"https://www.shimliapp.com/blog"},{"@type":"BlogPosting","@id":"https://www.shimliapp.com/blog/expediente-de-credito-incompleto#post","headline":"El crédito no se tarda en decidirse: se tarda en armarse","description":"Un analista no pierde el tiempo decidiendo: lo pierde esperando el documento que falta. Y ese tramo casi nunca se mide por separado.","inLanguage":"es","url":"https://www.shimliapp.com/blog/expediente-de-credito-incompleto","mainEntityOfPage":{"@type":"WebPage","@id":"https://www.shimliapp.com/blog/expediente-de-credito-incompleto"},"datePublished":"2026-09-15T00:00:00.000Z","dateModified":"2026-09-15T00:00:00.000Z","image":"https://www.shimliapp.com/assets/blog/expediente-de-credito-incompleto.webp","articleSection":"Crédito","wordCount":849,"isPartOf":{"@id":"https://www.shimliapp.com/#blog"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"author":{"@type":"Person","name":"Luis Aguilar","worksFor":{"@id":"https://www.shimliapp.com/#organization"}},"about":{"@type":"Service","@id":"https://www.shimliapp.com/casos/credito#servicio"}},{"@type":"FAQPage","@id":"https://www.shimliapp.com/blog/expediente-de-credito-incompleto#faq","mainEntity":[{"@type":"Question","name":"¿El agente decide si se aprueba un crédito?","acceptedAnswer":{"@type":"Answer","text":"No. Reúne la documentación, la valida contra las bases de la institución y arma el expediente. La decisión de aprobar sigue siendo de la institución, dentro de sus políticas y con la revisión humana que ella defina."}},{"@type":"Question","name":"¿Qué pasa si un documento llega ilegible o no coincide con los datos del sistema?","acceptedAnswer":{"@type":"Answer","text":"El caso se marca antes de llegar al analista, con el motivo señalado. El agente vuelve a pedir ese documento concreto al solicitante en la misma conversación, sin que nadie tenga que abrir un ticket."}},{"@type":"Question","name":"¿Cómo se mide por separado el tiempo de integración del expediente?","acceptedAnswer":{"@type":"Answer","text":"Marcando un tercer momento que casi ningún sistema registra hoy: cuándo el expediente quedó completo y validado. Lo que va de la solicitud a ese punto es integración; lo que va de ahí a la resolución es decisión. Separarlos suele ser el primer hallazgo, antes de automatizar nada."}}]}]}}
{"url":"https://www.shimliapp.com/blog/finnosummit-2026-una-de-cada-tres","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https://www.shimliapp.com/blog"},{"@type":"ListItem","position":3,"name":"FINNOSUMMIT 2026: una de cada tres sesiones habló de IA","item":"https://www.shimliapp.com/blog/finnosummit-2026-una-de-cada-tres"}]}}
{"url":"https://www.shimliapp.com/blog/finnosummit-2026-una-de-cada-tres","inLanguage":"es","schema":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Plataforma para construir agentes de IA y conectarlos a los sistemas de la empresa, en operaciones de alto volumen: cobranza, pedidos, atención y operaciones internas. Especializada en operaciones financieras. Construida por Sheilim, un laboratorio de inteligencia artificial con más de siete años de experiencia.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"ventas","email":"hola@sheilim.com","url":"https://www.shimliapp.com/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"atención al cliente","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, entre las 50 empresas seleccionadas","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]},{"@type":"Blog","@id":"https://www.shimliapp.com/#blog","name":"Blog de Shimli","inLanguage":"es","publisher":{"@id":"https://www.shimliapp.com/#organization"},"url":"https://www.shimliapp.com/blog"},{"@type":"BlogPosting","@id":"https://www.shimliapp.com/blog/finnosummit-2026-una-de-cada-tres#post","headline":"FINNOSUMMIT 2026: una de cada tres sesiones habló de IA","description":"En vez de resumir sensaciones, conté las sesiones: 22 de las 67 llevaban IA en el título. Eso dice bastante sobre dónde está hoy la banca de la región.","inLanguage":"es","url":"https://www.shimliapp.com/blog/finnosummit-2026-una-de-cada-tres","mainEntityOfPage":{"@type":"WebPage","@id":"https://www.shimliapp.com/blog/finnosummit-2026-una-de-cada-tres"},"datePublished":"2026-09-25T00:00:00.000Z","dateModified":"2026-09-25T00:00:00.000Z","image":"https://www.shimliapp.com/assets/blog/finnosummit-2026-una-de-cada-tres.webp","articleSection":"Plataforma","wordCount":621,"isPartOf":{"@id":"https://www.shimliapp.com/#blog"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"author":{"@type":"Person","name":"Luis Aguilar","worksFor":{"@id":"https://www.shimliapp.com/#organization"}},"about":{"@id":"https://www.shimliapp.com/#organization"}},{"@type":"FAQPage","@id":"https://www.shimliapp.com/blog/finnosummit-2026-una-de-cada-tres#faq","mainEntity":[{"@type":"Question","name":"¿Qué fue el netgrowing que presentó FINNOSUMMIT 2026?","acceptedAnswer":{"@type":"Answer","text":"El concepto con el que la organización describió su forma de entender el networking: cultivar la red para generar crecimiento, en lugar de acumular contactos. En el programa se tradujo en los Netgrowing Labs y en un sistema que recomienda con quién reunirse según el objetivo de negocio de cada asistente."}}]}]}}
{"url":"https://www.shimliapp.com/blog","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https://www.shimliapp.com/blog"}]}}
{"url":"https://www.shimliapp.com/blog","inLanguage":"es","schema":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Plataforma para construir agentes de IA y conectarlos a los sistemas de la empresa, en operaciones de alto volumen: cobranza, pedidos, atención y operaciones internas. Especializada en operaciones financieras. Construida por Sheilim, un laboratorio de inteligencia artificial con más de siete años de experiencia.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"ventas","email":"hola@sheilim.com","url":"https://www.shimliapp.com/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"atención al cliente","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, entre las 50 empresas seleccionadas","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]},{"@type":"Blog","@id":"https://www.shimliapp.com/#blog","name":"Blog de Shimli","inLanguage":"es","publisher":{"@id":"https://www.shimliapp.com/#organization"},"url":"https://www.shimliapp.com/blog"},{"@type":"CollectionPage","@id":"https://www.shimliapp.com/blog#listado","name":"Blog · Cómo se opera con agentes de IA","description":"Procesos por dentro, decisiones de comité y cifras de producción. Qué cambia cuando un agente opera de verdad, y qué sigue necesitando a una persona.","inLanguage":"es","isPartOf":{"@id":"https://www.shimliapp.com/#blog"},"mainEntity":{"@type":"ItemList","numberOfItems":8,"itemListElement":[{"@type":"ListItem","position":1,"url":"https://www.shimliapp.com/blog/responder-en-whatsapp-ya-no-es-gratis","name":"Responder en WhatsApp dejó de ser gratis"},{"@type":"ListItem","position":2,"url":"https://www.shimliapp.com/blog/agentes-reemplazan-las-apps","name":"Su próximo canal de banca ya está instalado: WhatsApp"},{"@type":"ListItem","position":3,"url":"https://www.shimliapp.com/blog/finnosummit-2026-una-de-cada-tres","name":"FINNOSUMMIT 2026: una de cada tres sesiones habló de IA"},{"@type":"ListItem","position":4,"url":"https://www.shimliapp.com/blog/confiar-en-una-ia-que-actua","name":"La próxima ventaja de la IA es: la confianza"},{"@type":"ListItem","position":5,"url":"https://www.shimliapp.com/blog/del-piloto-a-produccion","name":"89% de los pilotos de IA nunca llega a producción"},{"@type":"ListItem","position":6,"url":"https://www.shimliapp.com/blog/expediente-de-credito-incompleto","name":"El crédito no se tarda en decidirse: se tarda en armarse"},{"@type":"ListItem","position":7,"url":"https://www.shimliapp.com/blog/la-cola-que-nadie-mide","name":"El 80% de sus consultas no necesita a una persona"},{"@type":"ListItem","position":8,"url":"https://www.shimliapp.com/blog/mora-temprana-se-enfria","name":"Mora temprana: por qué se pierde en los primeros 30 días"}]}}]}}
{"url":"https://www.shimliapp.com/blog/la-cola-que-nadie-mide","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https://www.shimliapp.com/blog"},{"@type":"ListItem","position":3,"name":"El 80% de sus consultas no necesita a una persona","item":"https://www.shimliapp.com/blog/la-cola-que-nadie-mide"}]}}
{"url":"https://www.shimliapp.com/blog/la-cola-que-nadie-mide","inLanguage":"es","schema":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Plataforma para construir agentes de IA y conectarlos a los sistemas de la empresa, en operaciones de alto volumen: cobranza, pedidos, atención y operaciones internas. Especializada en operaciones financieras. Construida por Sheilim, un laboratorio de inteligencia artificial con más de siete años de experiencia.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"ventas","email":"hola@sheilim.com","url":"https://www.shimliapp.com/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"atención al cliente","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, entre las 50 empresas seleccionadas","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]},{"@type":"Blog","@id":"https://www.shimliapp.com/#blog","name":"Blog de Shimli","inLanguage":"es","publisher":{"@id":"https://www.shimliapp.com/#organization"},"url":"https://www.shimliapp.com/blog"},{"@type":"BlogPosting","@id":"https://www.shimliapp.com/blog/la-cola-que-nadie-mide#post","headline":"El 80% de sus consultas no necesita a una persona","description":"El problema de una operación de atención no es el volumen: es que ese 80% comparte fila con el 20% que sí necesita criterio, y lo retrasa.","inLanguage":"es","url":"https://www.shimliapp.com/blog/la-cola-que-nadie-mide","mainEntityOfPage":{"@type":"WebPage","@id":"https://www.shimliapp.com/blog/la-cola-que-nadie-mide"},"datePublished":"2026-09-15T00:00:00.000Z","dateModified":"2026-09-15T00:00:00.000Z","image":"https://www.shimliapp.com/assets/blog/la-cola-que-nadie-mide.webp","articleSection":"Atención","wordCount":833,"isPartOf":{"@id":"https://www.shimliapp.com/#blog"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"author":{"@type":"Person","name":"Luis Aguilar","worksFor":{"@id":"https://www.shimliapp.com/#organization"}},"about":{"@type":"Service","@id":"https://www.shimliapp.com/casos/atencion#servicio"}},{"@type":"FAQPage","@id":"https://www.shimliapp.com/blog/la-cola-que-nadie-mide#faq","mainEntity":[{"@type":"Question","name":"¿Qué diferencia hay entre un chatbot que responde preguntas y un agente que resuelve?","acceptedAnswer":{"@type":"Answer","text":"El chatbot reconoce una intención y devuelve un texto escrito de antemano; si el cliente necesita algo que exige consultar un sistema, lo deriva a una persona. Un agente de IA consulta los sistemas de la institución, decide dentro de las políticas definidas y completa la gestión, dejando rastro de cada decisión."}},{"@type":"Question","name":"¿Cómo se decide qué casos debe atender una persona?","acceptedAnswer":{"@type":"Answer","text":"Lo define la institución, no el proveedor. Se declara qué puede hacer el agente, hasta dónde puede llegar y en qué condiciones entrega el caso. Todo lo que queda fuera de esa política escala a una persona con el contexto completo de la conversación."}},{"@type":"Question","name":"¿Cómo se calcula qué porcentaje de las consultas propias no necesita a una persona?","acceptedAnswer":{"@type":"Answer","text":"Tomando una muestra de las consultas de un mes y clasificando cada una por lo que hizo falta para resolverla: consultar un sistema, o aplicar criterio. La proporción que solo requirió consultar un sistema es el techo de lo automatizable en esa operación. Casi ninguna institución tiene ese dato, y obtenerlo no exige ninguna herramienta nueva."}}]}]}}
{"url":"https://www.shimliapp.com/blog/mora-temprana-se-enfria","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https://www.shimliapp.com/blog"},{"@type":"ListItem","position":3,"name":"Mora temprana: por qué se pierde en los primeros 30 días","item":"https://www.shimliapp.com/blog/mora-temprana-se-enfria"}]}}
{"url":"https://www.shimliapp.com/blog/mora-temprana-se-enfria","inLanguage":"es","schema":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Plataforma para construir agentes de IA y conectarlos a los sistemas de la empresa, en operaciones de alto volumen: cobranza, pedidos, atención y operaciones internas. Especializada en operaciones financieras. Construida por Sheilim, un laboratorio de inteligencia artificial con más de siete años de experiencia.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"ventas","email":"hola@sheilim.com","url":"https://www.shimliapp.com/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"atención al cliente","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, entre las 50 empresas seleccionadas","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]},{"@type":"Blog","@id":"https://www.shimliapp.com/#blog","name":"Blog de Shimli","inLanguage":"es","publisher":{"@id":"https://www.shimliapp.com/#organization"},"url":"https://www.shimliapp.com/blog"},{"@type":"BlogPosting","@id":"https://www.shimliapp.com/blog/mora-temprana-se-enfria#post","headline":"Mora temprana: por qué se pierde en los primeros 30 días","description":"El tramo de 1 a 30 días es donde más se recupera por cada contacto, y el que menos urgencia aparenta. Qué pasa cuando el volumen supera al equipo.","inLanguage":"es","url":"https://www.shimliapp.com/blog/mora-temprana-se-enfria","mainEntityOfPage":{"@type":"WebPage","@id":"https://www.shimliapp.com/blog/mora-temprana-se-enfria"},"datePublished":"2026-09-14T00:00:00.000Z","dateModified":"2026-09-14T00:00:00.000Z","image":"https://www.shimliapp.com/assets/blog/mora-temprana-se-enfria.webp","articleSection":"Cobranza","wordCount":683,"isPartOf":{"@id":"https://www.shimliapp.com/#blog"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"author":{"@type":"Person","name":"Luis Aguilar","worksFor":{"@id":"https://www.shimliapp.com/#organization"}},"about":{"@type":"Service","@id":"https://www.shimliapp.com/casos/cobranza#servicio"}},{"@type":"FAQPage","@id":"https://www.shimliapp.com/blog/mora-temprana-se-enfria#faq","mainEntity":[{"@type":"Question","name":"¿Qué es la mora temprana?","acceptedAnswer":{"@type":"Answer","text":"Es el tramo de 1 a 30 días de atraso. Es la ventana donde el cliente todavía reconoce la deuda, recuerda la fecha y suele poder pagar, así que es donde una gestión a tiempo recupera más por cada contacto."}},{"@type":"Question","name":"¿Por qué se pierde cartera recuperable en ese tramo?","acceptedAnswer":{"@type":"Answer","text":"Porque es el que menos urgencia aparenta. Una cartera de miles de cuentas en mora temprana exige miles de contactos en una ventana de treinta días, y ese trabajo depende de que alguien lo empuje a mano, uno por uno."}},{"@type":"Question","name":"¿Qué prórrogas puede ofrecer un agente de IA sin autorización?","acceptedAnswer":{"@type":"Answer","text":"Las que la institución declare por escrito, y ninguna más. El límite de negociación, el número de cuotas y las condiciones se definen en el panel del agente antes de que opere, y todo lo que queda fuera de esa política escala a una persona con el caso completo."}}]}]}}
{"url":"https://www.shimliapp.com/blog/responder-en-whatsapp-ya-no-es-gratis","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https://www.shimliapp.com/blog"},{"@type":"ListItem","position":3,"name":"Responder en WhatsApp dejó de ser gratis","item":"https://www.shimliapp.com/blog/responder-en-whatsapp-ya-no-es-gratis"}]}}
{"url":"https://www.shimliapp.com/blog/responder-en-whatsapp-ya-no-es-gratis","inLanguage":"es","schema":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Plataforma para construir agentes de IA y conectarlos a los sistemas de la empresa, en operaciones de alto volumen: cobranza, pedidos, atención y operaciones internas. Especializada en operaciones financieras. Construida por Sheilim, un laboratorio de inteligencia artificial con más de siete años de experiencia.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"ventas","email":"hola@sheilim.com","url":"https://www.shimliapp.com/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"atención al cliente","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, entre las 50 empresas seleccionadas","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]},{"@type":"Blog","@id":"https://www.shimliapp.com/#blog","name":"Blog de Shimli","inLanguage":"es","publisher":{"@id":"https://www.shimliapp.com/#organization"},"url":"https://www.shimliapp.com/blog"},{"@type":"BlogPosting","@id":"https://www.shimliapp.com/blog/responder-en-whatsapp-ya-no-es-gratis#post","headline":"Responder en WhatsApp dejó de ser gratis","description":"Desde el 1 de octubre Meta cobra cada respuesta dentro de la ventana de 24 horas. Siete ajustes para que eso no se le vaya a la factura.","inLanguage":"es","url":"https://www.shimliapp.com/blog/responder-en-whatsapp-ya-no-es-gratis","mainEntityOfPage":{"@type":"WebPage","@id":"https://www.shimliapp.com/blog/responder-en-whatsapp-ya-no-es-gratis"},"datePublished":"2026-10-01T00:00:00.000Z","dateModified":"2026-10-01T00:00:00.000Z","image":"https://www.shimliapp.com/assets/blog/responder-en-whatsapp-ya-no-es-gratis.webp","articleSection":"Atención","wordCount":1937,"isPartOf":{"@id":"https://www.shimliapp.com/#blog"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"author":{"@type":"Person","name":"Luis Aguilar","worksFor":{"@id":"https://www.shimliapp.com/#organization"}},"about":{"@type":"Service","@id":"https://www.shimliapp.com/casos/atencion#servicio"}},{"@type":"FAQPage","@id":"https://www.shimliapp.com/blog/responder-en-whatsapp-ya-no-es-gratis#faq","mainEntity":[{"@type":"Question","name":"¿Qué cuenta como mensaje de servicio en WhatsApp?","acceptedAnswer":{"@type":"Answer","text":"Todo mensaje que su empresa envía y que no es plantilla: la respuesta de un agente, la de un agente de IA, una imagen, un documento. Solo pueden enviarse dentro de la ventana de atención de 24 horas, que abre y se reinicia cada vez que el cliente escribe. Hasta el 30 de septiembre de 2026 no se cobraban; desde el 1 de octubre sí."}},{"@type":"Question","name":"¿Qué puedo ajustar en mi agente de IA para pagar menos?","acceptedAnswer":{"@type":"Answer","text":"Cuatro cosas, por orden de impacto: que cada respuesta salga en un solo mensaje y no partida en burbujas; que pida todos los datos que necesita de una vez y no de uno en uno; que no envíe mensajes de relleno como «permítame un momento» o «¿algo más?»; y que los acuses de recibo se den con una reacción, que no se cobra ni consume el cupo gratuito."}},{"@type":"Question","name":"¿Los 1,000 mensajes gratis son por cuenta o por número?","acceptedAnswer":{"@type":"Answer","text":"Por número de teléfono de empresa, y es un solo cupo compartido entre envíos uno a uno y envíos a grupo. Un envío uno a uno consume una unidad; uno a grupo consume una por destinatario entregado. No se acumulan de un mes al siguiente: cada mes vuelve a 1,000."}},{"@type":"Question","name":"¿Los mensajes de servicio bajan de precio con el volumen?","acceptedAnswer":{"@type":"Answer","text":"No. Los tramos de volumen de Meta aplican a plantillas de utilidad y de autenticación, no al servicio. Una institución que manda millones de plantillas al mes consigue tarifa de tramo en utility, pero cada mensaje de servicio por encima de los 1,000 se cobra a tarifa de lista, sin importar cuántos envíe."}},{"@type":"Question","name":"¿Qué pasa si la cuenta no tiene método de pago cargado?","acceptedAnswer":{"@type":"Answer","text":"Meta entrega los mensajes de servicio que caben en el cupo gratuito y deja de entregar los demás. No es una factura que llega después: es la operación que se corta en el mensaje 1,001. El método de pago se carga en el Billing Hub de la cuenta."}}]}]}}
{"url":"https://www.shimliapp.com/calculadora-whatsapp","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Calculadora de WhatsApp","item":"https://www.shimliapp.com/calculadora-whatsapp"}]}}
{"url":"https://www.shimliapp.com/calculadora-whatsapp","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"WebApplication","name":"Calculadora de precios de WhatsApp 2026","url":"https://www.shimliapp.com/calculadora-whatsapp","applicationCategory":"BusinessApplication","operatingSystem":"Navegador web","inLanguage":"es","isAccessibleForFree":true,"offers":{"@type":"Offer","price":"0","priceCurrency":"USD"},"description":"Calcula cuántos mensajes de servicio de WhatsApp vas a pagar desde el 1 de octubre de 2026 y cuánto cuestan, a partir de tu volumen mensual, tus números activos y la tarifa oficial de Meta para tu mercado.","featureList":["Aplica el nivel gratuito de 1,000 mensajes por número, no como fondo común","Descuenta la ventana de 72 horas de Click-to-WhatsApp","Suma las plantillas de utilidad enviadas dentro de una conversación abierta","Tarifas oficiales de Meta para diez mercados, editables","Resultado en rango de mensajes y en dólares por mes"],"publisher":{"@type":"Organization","name":"Shimli","url":"https://www.shimliapp.com"}}}
{"url":"https://www.shimliapp.com/calculadora-whatsapp","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"¿Qué cambia en WhatsApp el 1 de octubre de 2026?","acceptedAnswer":{"@type":"Answer","text":"Meta empieza a cobrar los mensajes de servicio que tu empresa envía dentro de la ventana de atención de 24 horas, a la misma tarifa que las plantillas de utilidad de cada mercado. Cada número recibe 1,000 mensajes de servicio gratis al mes, no acumulables: se cobra desde el mensaje 1,001."}},{"@type":"Question","name":"¿Cuánto voy a pagar por WhatsApp desde octubre?","acceptedAnswer":{"@type":"Answer","text":"Depende de tres cosas: cuántos mensajes de servicio envía tu empresa al mes, cuántos números de WhatsApp tenés activos y en qué mercado están tus clientes. El costo es la cantidad de mensajes que exceden el nivel gratuito, multiplicada por la tarifa de utility de ese mercado: 0.0113 USD en Centroamérica, Ecuador y República Dominicana, 0.0085 en México, 0.0068 en Brasil, 0.0200 en Perú, Chile y España, 0.0260 en Argentina y 0.0008 en Colombia. Una operación con un número y 8,000 mensajes de servicio al mes en Centroamérica paga alrededor de 60 a 90 dólares mensuales."}},{"@type":"Question","name":"¿Cuántos mensajes gratis tengo al mes?","acceptedAnswer":{"@type":"Answer","text":"Mil mensajes de servicio por cada número de WhatsApp activo, cada mes calendario. El cupo es por número y no un fondo común: los que le sobran a un número no cubren el exceso de otro, así que una cuenta con tres números tiene 3,000 gratis pero solo si el volumen está repartido entre los tres. No se acumulan de un mes al siguiente."}},{"@type":"Question","name":"¿Las conversaciones que nacen de anuncios también se cobran?","acceptedAnswer":{"@type":"Answer","text":"No. Las conversaciones que se abren desde un anuncio Click-to-WhatsApp mantienen 72 horas totalmente gratis, y siguen sin costo después de octubre."}},{"@type":"Question","name":"¿Suben las tarifas de mi mercado?","acceptedAnswer":{"@type":"Answer","text":"Ningún mercado cambia de categoría el 1 de octubre: lo que cambia es qué mensajes se cobran. Aparte de ese ajuste, Meta anunció subidas de tarifa para la misma fecha en algunos mercados; en Latinoamérica son Perú, donde suben utility y authentication, y México, donde sube solo marketing. La tarifa de utility de México, que es la que se aplica a los mensajes de servicio, no cambia."}}]}}
{"url":"https://www.shimliapp.com/canales/correo","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Canales","item":"https://www.shimliapp.com/canales"},{"@type":"ListItem","position":3,"name":"Correo","item":"https://www.shimliapp.com/canales/correo"}]}}
{"url":"https://www.shimliapp.com/canales/correo","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"Service","@id":"https://www.shimliapp.com/canales/correo#servicio","name":"Agentes de IA para correo electrónico","serviceType":"Agentes de IA para correo electrónico","description":"Agentes de IA que leen el correo que llega, asocian cada documento al caso correcto y responden con datos. Campañas desde el mismo flujo que WhatsApp y SMS.","url":"https://www.shimliapp.com/canales/correo","inLanguage":"es","provider":{"@id":"https://www.shimliapp.com/#organization"},"areaServed":[{"@type":"Country","identifier":"US"},{"@type":"Country","identifier":"HN"},{"@type":"Country","identifier":"CO"}],"audience":{"@type":"BusinessAudience","name":"Áreas de operaciones"}}}
{"url":"https://www.shimliapp.com/canales/correo","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿El agente lee los adjuntos?","acceptedAnswer":{"@type":"Answer","text":"Sí. Lee facturas, comprobantes y documentos adjuntos, los clasifica y los guarda en el caso correcto."}},{"@type":"Question","name":"¿Se pueden hacer campañas por correo?","acceptedAnswer":{"@type":"Answer","text":"Sí. Estados de cuenta, avisos y campañas salen del mismo flow builder que WhatsApp y SMS, con la misma segmentación."}},{"@type":"Question","name":"¿El correo se une al historial del cliente?","acceptedAnswer":{"@type":"Answer","text":"Sí. Lo que se dijo por correo está en el caso cuando el cliente llama o escribe por WhatsApp."}}]}}
{"url":"https://www.shimliapp.com/canales","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Canales","item":"https://www.shimliapp.com/canales"}]}}
{"url":"https://www.shimliapp.com/canales/instagram","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Canales","item":"https://www.shimliapp.com/canales"},{"@type":"ListItem","position":3,"name":"Instagram","item":"https://www.shimliapp.com/canales/instagram"}]}}
{"url":"https://www.shimliapp.com/canales/instagram","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"Service","@id":"https://www.shimliapp.com/canales/instagram#servicio","name":"Agentes de IA para Instagram","serviceType":"Agentes de IA para Instagram","description":"Agentes de IA que atienden Instagram en la misma bandeja que WhatsApp y la web: responden con tu catálogo, toman pedidos y escalan lo que necesita criterio.","url":"https://www.shimliapp.com/canales/instagram","inLanguage":"es","provider":{"@id":"https://www.shimliapp.com/#organization"},"areaServed":[{"@type":"Country","identifier":"US"},{"@type":"Country","identifier":"HN"},{"@type":"Country","identifier":"CO"}],"audience":{"@type":"BusinessAudience","name":"Áreas de operaciones"}}}
{"url":"https://www.shimliapp.com/canales/instagram","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿Atiende comentarios además de mensajes directos?","acceptedAnswer":{"@type":"Answer","text":"Sí, mensajes directos y comentarios. El agente puede contestar el comentario y llevar el detalle al mensaje directo."}},{"@type":"Question","name":"¿Las conversaciones de Instagram se mezclan con las de WhatsApp?","acceptedAnswer":{"@type":"Answer","text":"Van a la misma bandeja, en una sola conversación por cliente. Si después escribe por WhatsApp, el agente ya sabe qué preguntó en Instagram."}},{"@type":"Question","name":"¿Qué necesito para conectar Instagram?","acceptedAnswer":{"@type":"Answer","text":"Una cuenta profesional de Instagram vinculada a Meta. La conexión se hace desde la plataforma, igual que Facebook."}}]}}
{"url":"https://www.shimliapp.com/canales/llamadas","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Canales","item":"https://www.shimliapp.com/canales"},{"@type":"ListItem","position":3,"name":"Llamadas","item":"https://www.shimliapp.com/canales/llamadas"}]}}
{"url":"https://www.shimliapp.com/canales/llamadas","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"Service","@id":"https://www.shimliapp.com/canales/llamadas#servicio","name":"Agentes de IA de voz","serviceType":"Agentes de IA de voz para llamadas","description":"Agentes de IA que llaman y contestan con voz natural: cobran, confirman y resuelven. Cada llamada queda transcrita en el mismo caso que el resto.","url":"https://www.shimliapp.com/canales/llamadas","inLanguage":"es","provider":{"@id":"https://www.shimliapp.com/#organization"},"areaServed":[{"@type":"Country","identifier":"US"},{"@type":"Country","identifier":"HN"},{"@type":"Country","identifier":"CO"}],"audience":{"@type":"BusinessAudience","name":"Áreas de operaciones"}}}
{"url":"https://www.shimliapp.com/canales/llamadas","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿El agente hace y recibe llamadas?","acceptedAnswer":{"@type":"Answer","text":"Sí, entrantes y salientes, con voz natural. Entiende lo que la persona dice y actúa dentro de tu política."}},{"@type":"Question","name":"¿Qué queda registrado de cada llamada?","acceptedAnswer":{"@type":"Answer","text":"La transcripción, un resumen y lo que se acordó, guardados en el caso del cliente junto al resto de la conversación."}},{"@type":"Question","name":"¿Qué pasa si el cliente no contesta?","acceptedAnswer":{"@type":"Answer","text":"Tu equipo define horarios, reintentos y canal alterno. La llamada que no se contesta puede seguir por WhatsApp o SMS sin perder el caso."}}]}}
{"url":"https://www.shimliapp.com/canales/sms","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Canales","item":"https://www.shimliapp.com/canales"},{"@type":"ListItem","position":3,"name":"SMS","item":"https://www.shimliapp.com/canales/sms"}]}}
{"url":"https://www.shimliapp.com/canales/sms","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"Service","@id":"https://www.shimliapp.com/canales/sms#servicio","name":"Automatización por SMS","serviceType":"Automatización de SMS con agentes de IA","description":"Recordatorios, avisos y campañas por SMS que salen del mismo flujo que WhatsApp y correo, y respuestas que el agente de IA entiende y registra en el caso.","url":"https://www.shimliapp.com/canales/sms","inLanguage":"es","provider":{"@id":"https://www.shimliapp.com/#organization"},"areaServed":[{"@type":"Country","identifier":"US"},{"@type":"Country","identifier":"HN"},{"@type":"Country","identifier":"CO"}],"audience":{"@type":"BusinessAudience","name":"Áreas de operaciones"}}}
{"url":"https://www.shimliapp.com/canales/sms","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿El cliente puede responder por SMS?","acceptedAnswer":{"@type":"Answer","text":"Sí. El agente entiende la respuesta, la registra y sigue por el canal que la persona tenga disponible."}},{"@type":"Question","name":"¿Sirve para envíos masivos?","acceptedAnswer":{"@type":"Answer","text":"Sí. Las campañas por SMS salen del mismo flow builder que WhatsApp y correo, con segmentación sobre tus datos y el resultado en el mismo tablero."}},{"@type":"Question","name":"¿Por qué usar SMS si existe WhatsApp?","acceptedAnswer":{"@type":"Answer","text":"Porque llega a cualquier teléfono, aunque no tenga datos ni WhatsApp. Es el canal para el cliente al que los demás no alcanzan."}}]}}
{"url":"https://www.shimliapp.com/canales/telegram","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Canales","item":"https://www.shimliapp.com/canales"},{"@type":"ListItem","position":3,"name":"Telegram","item":"https://www.shimliapp.com/canales/telegram"}]}}
{"url":"https://www.shimliapp.com/canales/telegram","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"Service","@id":"https://www.shimliapp.com/canales/telegram#servicio","name":"Agentes de IA para Telegram","serviceType":"Agentes de IA para Telegram","description":"Agentes de IA en Telegram para tu equipo y tus clientes: piden reportes, ejecutan tareas y atienden sobre tus sistemas. Sin costo por conversación.","url":"https://www.shimliapp.com/canales/telegram","inLanguage":"es","provider":{"@id":"https://www.shimliapp.com/#organization"},"areaServed":[{"@type":"Country","identifier":"US"},{"@type":"Country","identifier":"HN"},{"@type":"Country","identifier":"CO"}],"audience":{"@type":"BusinessAudience","name":"Áreas de operaciones"}}}
{"url":"https://www.shimliapp.com/canales/telegram","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿Cuesta enviar mensajes por Telegram?","acceptedAnswer":{"@type":"Answer","text":"La API de bots de Telegram es gratuita: no hay cobro por conversación como en WhatsApp. El consumo de IA de Shimli se cobra igual que en cualquier canal."}},{"@type":"Question","name":"¿Lo puede usar mi equipo como asistente interno?","acceptedAnswer":{"@type":"Answer","text":"Sí. Muchos equipos lo usan para pedir reportes, consultar un caso o encargar tareas que el agente ejecuta sobre sus sistemas."}},{"@type":"Question","name":"¿Funciona en grupos?","acceptedAnswer":{"@type":"Answer","text":"Sí. El agente responde en grupos y canales igual que en privado, y abre un caso cuando una consulta lo amerita."}}]}}
{"url":"https://www.shimliapp.com/canales/web","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Canales","item":"https://www.shimliapp.com/canales"},{"@type":"ListItem","position":3,"name":"Web","item":"https://www.shimliapp.com/canales/web"}]}}
{"url":"https://www.shimliapp.com/canales/web","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"Service","@id":"https://www.shimliapp.com/canales/web#servicio","name":"Agentes de IA para tu sitio web","serviceType":"Agentes de IA para sitios web","description":"Un agente de IA en tu web que responde con los datos de tu empresa, califica y agenda, y guarda el hilo para que la conversación continúe por WhatsApp o correo.","url":"https://www.shimliapp.com/canales/web","inLanguage":"es","provider":{"@id":"https://www.shimliapp.com/#organization"},"areaServed":[{"@type":"Country","identifier":"US"},{"@type":"Country","identifier":"HN"},{"@type":"Country","identifier":"CO"}],"audience":{"@type":"BusinessAudience","name":"Áreas de operaciones"}}}
{"url":"https://www.shimliapp.com/canales/web","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿Cómo se instala en mi sitio?","acceptedAnswer":{"@type":"Answer","text":"Se agrega un fragmento de código en tu sitio y el chat queda activo con el mismo agente que usas en los demás canales. La guía paso a paso está en la documentación."}},{"@type":"Question","name":"¿La conversación puede seguir por WhatsApp?","acceptedAnswer":{"@type":"Answer","text":"Sí. Si el visitante deja su número, la conversación sigue en su teléfono con el mismo caso y el mismo agente."}},{"@type":"Question","name":"¿Responde con información de mi empresa?","acceptedAnswer":{"@type":"Answer","text":"Sí. El agente consulta tus sistemas y bases de datos para responder con datos reales: estado de un pedido, saldo, disponibilidad o una cita."}}]}}
{"url":"https://www.shimliapp.com/canales/whatsapp","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Canales","item":"https://www.shimliapp.com/canales"},{"@type":"ListItem","position":3,"name":"WhatsApp","item":"https://www.shimliapp.com/canales/whatsapp"}]}}
{"url":"https://www.shimliapp.com/canales/whatsapp","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"Service","@id":"https://www.shimliapp.com/canales/whatsapp#servicio","name":"Agentes de IA para WhatsApp","serviceType":"Agentes de IA para WhatsApp Business","description":"Agentes de IA en WhatsApp que cobran, reciben documentos y confirman pedidos dentro de la conversación, conectados a tus sistemas. Meta Business Partner.","url":"https://www.shimliapp.com/canales/whatsapp","inLanguage":"es","provider":{"@id":"https://www.shimliapp.com/#organization"},"areaServed":[{"@type":"Country","identifier":"US"},{"@type":"Country","identifier":"HN"},{"@type":"Country","identifier":"CO"}],"audience":{"@type":"BusinessAudience","name":"Áreas de operaciones"}}}
{"url":"https://www.shimliapp.com/canales/whatsapp","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿Se usa la API oficial de WhatsApp?","acceptedAnswer":{"@type":"Answer","text":"Sí. Shimli conecta la API oficial de WhatsApp Business y es Meta Business Partner. La conexión se hace desde la plataforma."}},{"@type":"Question","name":"¿Cómo afecta el cobro de Meta por cada respuesta?","acceptedAnswer":{"@type":"Answer","text":"Desde el 1 de octubre de 2026 Meta cobra los mensajes de servicio a la tarifa de utilidad de cada mercado. Un agente que resuelve en pocos mensajes y respeta la ventana de 24 horas gasta menos que un bot que responde en muchos."}},{"@type":"Question","name":"¿El agente puede pasar el caso a una persona?","acceptedAnswer":{"@type":"Answer","text":"Sí. Cuando el caso sale de la política que definiste, lo entrega a un asesor con todo el hilo y lo que ya se hizo, para que nadie vuelva a preguntar."}}]}}
{"url":"https://www.shimliapp.com/casos/atencion","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Casos","item":"https://www.shimliapp.com/casos"},{"@type":"ListItem","position":3,"name":"Atención","item":"https://www.shimliapp.com/casos/atencion"}]}}
{"url":"https://www.shimliapp.com/casos/atencion","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"Service","@id":"https://www.shimliapp.com/casos/atencion#servicio","name":"Agentes de IA para atención al cliente","serviceType":"Atención al cliente con agentes de IA","description":"Una sola bandeja para WhatsApp, Instagram, web y correo, con agentes que consultan los sistemas internos y completan la gestión en vez de responder con un guion.","url":"https://www.shimliapp.com/casos/atencion","inLanguage":"es","provider":{"@id":"https://www.shimliapp.com/#organization"},"areaServed":[{"@type":"Country","identifier":"US"},{"@type":"Country","identifier":"HN"},{"@type":"Country","identifier":"CO"}],"audience":{"@type":"BusinessAudience","name":"Áreas de operaciones"}}}
{"url":"https://www.shimliapp.com/casos/atencion","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿Qué es Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli es una plataforma para crear y operar agentes de IA dentro de la operación de una empresa. Un agente de IA es un programa que entiende el contexto de una conversación, consulta los sistemas de la institución, decide dentro de las políticas que se le definieron y ejecuta la gestión completa. La construye Sheilim LLC, con casa matriz en Miami."}},{"@type":"Question","name":"¿Cuál es la diferencia entre un chatbot y un agente de IA?","acceptedAnswer":{"@type":"Answer","text":"Un chatbot responde con un guion: reconoce una intención y devuelve un texto escrito de antemano. Un agente de IA entiende el contexto, analiza información, ejecuta tareas en los sistemas de la institución y escala a una persona cuando corresponde. El chatbot responde; el agente resuelve."}},{"@type":"Question","name":"¿Cuánto cuesta Shimli?","acceptedAnswer":{"@type":"Answer","text":"Un solo plan de $139 al mes con todas las funciones de la plataforma: no hay ediciones ni niveles. Incluye 3 agentes humanos y 1 administrador, 1 Flow Builder, conexión a WhatsApp, Facebook, Instagram y web, y plantillas de WhatsApp ilimitadas. Se suman aparte la instancia adicional a $59 al mes, el Flow Builder adicional a $19, el agente humano adicional a $9 y el consumo de IA a $49 por cada 2,450 consultas. Puedes crear la cuenta y entrar a la plataforma tú mismo."}}]}}
{"url":"https://www.shimliapp.com/casos/cobranza","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Casos","item":"https://www.shimliapp.com/casos"},{"@type":"ListItem","position":3,"name":"Cobranza","item":"https://www.shimliapp.com/casos/cobranza"}]}}
{"url":"https://www.shimliapp.com/casos/cobranza","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"Service","@id":"https://www.shimliapp.com/casos/cobranza#servicio","name":"Agentes de IA para cobranza","serviceType":"Cobranza automatizada con agentes de IA","description":"Agentes de IA sobre una cartera de consumo: contacto en el momento óptimo, negociación bajo política y promesas de pago registradas en el sistema.","url":"https://www.shimliapp.com/casos/cobranza","inLanguage":"es","provider":{"@id":"https://www.shimliapp.com/#organization"},"areaServed":[{"@type":"Country","identifier":"US"},{"@type":"Country","identifier":"HN"},{"@type":"Country","identifier":"CO"}],"audience":{"@type":"BusinessAudience","name":"Instituciones financieras"}}}
{"url":"https://www.shimliapp.com/casos/cobranza","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿Qué es Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli es una plataforma para crear y operar agentes de IA dentro de la operación de una empresa. Un agente de IA es un programa que entiende el contexto de una conversación, consulta los sistemas de la institución, decide dentro de las políticas que se le definieron y ejecuta la gestión completa. La construye Sheilim LLC, con casa matriz en Miami."}},{"@type":"Question","name":"¿Cuál es la diferencia entre un chatbot y un agente de IA?","acceptedAnswer":{"@type":"Answer","text":"Un chatbot responde con un guion: reconoce una intención y devuelve un texto escrito de antemano. Un agente de IA entiende el contexto, analiza información, ejecuta tareas en los sistemas de la institución y escala a una persona cuando corresponde. El chatbot responde; el agente resuelve."}},{"@type":"Question","name":"¿Cuánto cuesta Shimli?","acceptedAnswer":{"@type":"Answer","text":"Un solo plan de $139 al mes con todas las funciones de la plataforma: no hay ediciones ni niveles. Incluye 3 agentes humanos y 1 administrador, 1 Flow Builder, conexión a WhatsApp, Facebook, Instagram y web, y plantillas de WhatsApp ilimitadas. Se suman aparte la instancia adicional a $59 al mes, el Flow Builder adicional a $19, el agente humano adicional a $9 y el consumo de IA a $49 por cada 2,450 consultas. Puedes crear la cuenta y entrar a la plataforma tú mismo."}}]}}
{"url":"https://www.shimliapp.com/casos/credito","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Casos","item":"https://www.shimliapp.com/casos"},{"@type":"ListItem","position":3,"name":"Crédito","item":"https://www.shimliapp.com/casos/credito"}]}}
{"url":"https://www.shimliapp.com/casos/credito","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"Service","@id":"https://www.shimliapp.com/casos/credito#servicio","name":"Agentes de IA para análisis de crédito","serviceType":"Análisis de crédito con inteligencia artificial","description":"El agente reúne y valida la documentación por conversación, lee cada documento por OCR y entrega al analista el expediente listo para decidir.","url":"https://www.shimliapp.com/casos/credito","inLanguage":"es","provider":{"@id":"https://www.shimliapp.com/#organization"},"areaServed":[{"@type":"Country","identifier":"US"},{"@type":"Country","identifier":"HN"},{"@type":"Country","identifier":"CO"}],"audience":{"@type":"BusinessAudience","name":"Instituciones financieras"}}}
{"url":"https://www.shimliapp.com/casos/credito","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿Qué es Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli es una plataforma para crear y operar agentes de IA dentro de la operación de una empresa. Un agente de IA es un programa que entiende el contexto de una conversación, consulta los sistemas de la institución, decide dentro de las políticas que se le definieron y ejecuta la gestión completa. La construye Sheilim LLC, con casa matriz en Miami."}},{"@type":"Question","name":"¿Cuál es la diferencia entre un chatbot y un agente de IA?","acceptedAnswer":{"@type":"Answer","text":"Un chatbot responde con un guion: reconoce una intención y devuelve un texto escrito de antemano. Un agente de IA entiende el contexto, analiza información, ejecuta tareas en los sistemas de la institución y escala a una persona cuando corresponde. El chatbot responde; el agente resuelve."}},{"@type":"Question","name":"¿Cuánto cuesta Shimli?","acceptedAnswer":{"@type":"Answer","text":"Un solo plan de $139 al mes con todas las funciones de la plataforma: no hay ediciones ni niveles. Incluye 3 agentes humanos y 1 administrador, 1 Flow Builder, conexión a WhatsApp, Facebook, Instagram y web, y plantillas de WhatsApp ilimitadas. Se suman aparte la instancia adicional a $59 al mes, el Flow Builder adicional a $19, el agente humano adicional a $9 y el consumo de IA a $49 por cada 2,450 consultas. Puedes crear la cuenta y entrar a la plataforma tú mismo."}}]}}
{"url":"https://www.shimliapp.com/casos","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Casos","item":"https://www.shimliapp.com/casos"}]}}
{"url":"https://www.shimliapp.com/casos/operaciones","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Casos","item":"https://www.shimliapp.com/casos"},{"@type":"ListItem","position":3,"name":"Operaciones","item":"https://www.shimliapp.com/casos/operaciones"}]}}
{"url":"https://www.shimliapp.com/casos/operaciones","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"Service","@id":"https://www.shimliapp.com/casos/operaciones#servicio","name":"Agentes de IA para operaciones internas","serviceType":"Automatización de procesos financieros","description":"Procesos internos que hoy pasan por tres personas y un correo, ejecutados por un flujo que valida, escribe en los sistemas, avisa y deja rastro de cada paso.","url":"https://www.shimliapp.com/casos/operaciones","inLanguage":"es","provider":{"@id":"https://www.shimliapp.com/#organization"},"areaServed":[{"@type":"Country","identifier":"US"},{"@type":"Country","identifier":"HN"},{"@type":"Country","identifier":"CO"}],"audience":{"@type":"BusinessAudience","name":"Áreas de operaciones"}}}
{"url":"https://www.shimliapp.com/casos/operaciones","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿Qué es Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli es una plataforma para crear y operar agentes de IA dentro de la operación de una empresa. Un agente de IA es un programa que entiende el contexto de una conversación, consulta los sistemas de la institución, decide dentro de las políticas que se le definieron y ejecuta la gestión completa. La construye Sheilim LLC, con casa matriz en Miami."}},{"@type":"Question","name":"¿Cuál es la diferencia entre un chatbot y un agente de IA?","acceptedAnswer":{"@type":"Answer","text":"Un chatbot responde con un guion: reconoce una intención y devuelve un texto escrito de antemano. Un agente de IA entiende el contexto, analiza información, ejecuta tareas en los sistemas de la institución y escala a una persona cuando corresponde. El chatbot responde; el agente resuelve."}},{"@type":"Question","name":"¿Cuánto cuesta Shimli?","acceptedAnswer":{"@type":"Answer","text":"Un solo plan de $139 al mes con todas las funciones de la plataforma: no hay ediciones ni niveles. Incluye 3 agentes humanos y 1 administrador, 1 Flow Builder, conexión a WhatsApp, Facebook, Instagram y web, y plantillas de WhatsApp ilimitadas. Se suman aparte la instancia adicional a $59 al mes, el Flow Builder adicional a $19, el agente humano adicional a $9 y el consumo de IA a $49 por cada 2,450 consultas. Puedes crear la cuenta y entrar a la plataforma tú mismo."}}]}}
{"url":"https://www.shimliapp.com/comparar/bandeja-compartida-o-crm-omnicanal","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Comparar","item":"https://www.shimliapp.com/comparar"}]}}
{"url":"https://www.shimliapp.com/comparar/bandeja-compartida-o-crm-omnicanal","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"Article","@id":"https://www.shimliapp.com/comparar/bandeja-compartida-o-crm-omnicanal#articulo","headline":"Cinco asesores en un mismo WhatsApp no son un equipo: son un problema de orden.","description":"El 70% de los clientes espera que quien lo atienda conozca su caso. Qué falla al compartir un WhatsApp y qué resuelve un CRM omnicanal con agentes de IA.","inLanguage":"es","datePublished":"2026-10-06","dateModified":"2026-10-06","image":"https://www.shimliapp.com/assets/og/og-cmp-bandeja.jpg","author":{"@id":"https://www.shimliapp.com/#organization"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"mainEntityOfPage":"https://www.shimliapp.com/comparar/bandeja-compartida-o-crm-omnicanal"}}
{"url":"https://www.shimliapp.com/comparar/bandeja-compartida-o-crm-omnicanal","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿Puedo seguir usando mi número de WhatsApp actual?","acceptedAnswer":{"@type":"Answer","text":"Sí. El número que hoy usa la app de WhatsApp Business se puede registrar en la API oficial y pasar a la bandeja de Shimli."}},{"@type":"Question","name":"¿Cómo se reparten las conversaciones entre asesores?","acceptedAnswer":{"@type":"Answer","text":"Con reglas que defines en la plataforma, y cualquier asesor puede pasar un caso a otro con todo el historial. El supervisor ve la carga de cada uno."}},{"@type":"Question","name":"¿Qué hace el agente de IA dentro de la bandeja?","acceptedAnswer":{"@type":"Answer","text":"Responde lo repetitivo, consulta tus sistemas y, cuando el caso necesita a una persona, se lo pasa a un asesor con el contexto completo."}}]}}
{"url":"https://www.shimliapp.com/comparar/bot-automatizacion-o-agente","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Comparar","item":"https://www.shimliapp.com/comparar"}]}}
{"url":"https://www.shimliapp.com/comparar/bot-automatizacion-o-agente","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"Article","@id":"https://www.shimliapp.com/comparar/bot-automatizacion-o-agente#articulo","headline":"Bot, automatización o agente de IA. La respuesta es usar los tres, cada uno en su paso.","description":"Qué hace cada uno, cuándo conviene y cómo combinarlos en un mismo recorrido de cobranza o atención. Comparativa con datos de Gartner y UJET.","inLanguage":"es","datePublished":"2026-10-05","dateModified":"2026-10-05","image":"https://www.shimliapp.com/assets/og/og-cmp-bot-agente.jpg","author":{"@id":"https://www.shimliapp.com/#organization"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"mainEntityOfPage":"https://www.shimliapp.com/comparar/bot-automatizacion-o-agente"}}
{"url":"https://www.shimliapp.com/comparar/bot-automatizacion-o-agente","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿Un agente de IA reemplaza a mi bot?","acceptedAnswer":{"@type":"Answer","text":"No necesariamente. Para preguntas con pocas respuestas posibles, un bot es más simple y no gasta IA. El agente entra cuando el caso cambia y hay que entender, consultar y decidir. En Shimli conviven en el mismo recorrido."}},{"@type":"Question","name":"¿Puedo empezar con automatizaciones y sumar agentes después?","acceptedAnswer":{"@type":"Answer","text":"Sí. Las automatizaciones, los bots y los agentes están en el mismo plan, así que puedes empezar con un flujo de recordatorios y sumar un agente cuando lo necesites, sin cambiar de plataforma."}},{"@type":"Question","name":"¿Cómo creo cada uno?","acceptedAnswer":{"@type":"Answer","text":"Los agentes se crean conversando con el asistente de IA, en menos de 10 minutos. Los flujos y bots se arman en el Flow Builder, sin código, o los genera el mismo asistente."}}]}}
{"url":"https://www.shimliapp.com/comparar/construirlo-o-plataforma","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Comparar","item":"https://www.shimliapp.com/comparar"}]}}
{"url":"https://www.shimliapp.com/comparar/construirlo-o-plataforma","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"Article","@id":"https://www.shimliapp.com/comparar/construirlo-o-plataforma#articulo","headline":"Construir tus agentes en casa o empezar con una plataforma que ya funciona.","description":"Solo el 48% de los proyectos de IA llega a producción y tarda 8 meses, según Gartner. Qué implica construir en casa y qué resuelve Shimli desde el día uno.","inLanguage":"es","datePublished":"2026-10-05","dateModified":"2026-10-05","image":"https://www.shimliapp.com/assets/og/og-cmp-construir.jpg","author":{"@id":"https://www.shimliapp.com/#organization"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"mainEntityOfPage":"https://www.shimliapp.com/comparar/construirlo-o-plataforma"}}
{"url":"https://www.shimliapp.com/comparar/construirlo-o-plataforma","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿Mi equipo técnico puede extender Shimli?","acceptedAnswer":{"@type":"Answer","text":"Sí. Shimli tiene una API REST con especificación OpenAPI 3.1 y soporta MCP, así que tu equipo puede conectar sistemas propios, crear herramientas para los agentes e integrarlo con lo que ya construyó. La documentación está en docs.shimli.app."}},{"@type":"Question","name":"¿Dónde quedan mis datos?","acceptedAnswer":{"@type":"Answer","text":"Los datos viajan y se almacenan cifrados, cada cliente opera en un espacio aislado y el acceso se controla por roles. En producción solo corren modelos estables y probados."}},{"@type":"Question","name":"¿Puedo empezar con un piloto?","acceptedAnswer":{"@type":"Answer","text":"Sí. Lo habitual es empezar por un proceso acotado, medirlo en las primeras semanas y conectar el resto de sistemas de forma progresiva por API."}}]}}
{"url":"https://www.shimliapp.com/comparar/crm-conversacional-o-tradicional","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Comparar","item":"https://www.shimliapp.com/comparar"}]}}
{"url":"https://www.shimliapp.com/comparar/crm-conversacional-o-tradicional","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"Article","@id":"https://www.shimliapp.com/comparar/crm-conversacional-o-tradicional#articulo","headline":"En un CRM tradicional, el equipo registra la conversación. En Shimli, la conversación es el registro.","description":"El 56% de los clientes repite su caso a distintas personas. Qué cambia cuando la conversación es el registro, y cómo convive con Salesforce o HubSpot.","inLanguage":"es","datePublished":"2026-10-05","dateModified":"2026-10-05","image":"https://www.shimliapp.com/assets/og/og-cmp-crm.jpg","author":{"@id":"https://www.shimliapp.com/#organization"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"mainEntityOfPage":"https://www.shimliapp.com/comparar/crm-conversacional-o-tradicional"}}
{"url":"https://www.shimliapp.com/comparar/crm-conversacional-o-tradicional","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿Tengo que dejar Salesforce o HubSpot?","acceptedAnswer":{"@type":"Answer","text":"No. Shimli se conecta con Salesforce y HubSpot, así que puedes dejar tu CRM como registro principal y usar Shimli para las conversaciones y los agentes."}},{"@type":"Question","name":"¿Qué incluye el CRM de Shimli?","acceptedAnswer":{"@type":"Answer","text":"Una bandeja omnicanal con una conversación por cliente, asignación a personas, embudo de conversaciones, contactos, campañas y tableros. Y los agentes de IA trabajan sobre los mismos casos que tu equipo."}},{"@type":"Question","name":"¿El equipo tiene que registrar algo a mano?","acceptedAnswer":{"@type":"Answer","text":"Lo que pasa en la conversación queda registrado solo: mensajes, llamadas transcritas, correos y lo que el agente hizo. El equipo solo agrega lo que no ocurrió en un canal."}}]}}
{"url":"https://www.shimliapp.com/comparar","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Comparar","item":"https://www.shimliapp.com/comparar"}]}}
{"url":"https://www.shimliapp.com/comparar/orquestador-de-llms-o-plataforma","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Comparar","item":"https://www.shimliapp.com/comparar"}]}}
{"url":"https://www.shimliapp.com/comparar/orquestador-de-llms-o-plataforma","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"Article","@id":"https://www.shimliapp.com/comparar/orquestador-de-llms-o-plataforma#articulo","headline":"Un orquestador de LLMs te da piezas. Shimli te da el agente funcionando.","description":"n8n, Dify o LangGraph te dejan elegir modelo, claves y canales. Shimli arma el agente en menos de 10 minutos y elige el modelo solo. Comparativa con datos.","inLanguage":"es","datePublished":"2026-10-04","dateModified":"2026-10-04","image":"https://www.shimliapp.com/assets/og/og-cmp-orquestador.jpg","author":{"@id":"https://www.shimliapp.com/#organization"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"mainEntityOfPage":"https://www.shimliapp.com/comparar/orquestador-de-llms-o-plataforma"}}
{"url":"https://www.shimliapp.com/comparar/orquestador-de-llms-o-plataforma","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿Qué modelo de IA usa Shimli?","acceptedAnswer":{"@type":"Answer","text":"Ninguno fijo. FusionAI, el orquestador base de Shimli, elige automáticamente el modelo adecuado para cada tarea. Usamos los mejores modelos del mercado y los evaluamos constantemente, así que cuando aparece uno mejor se adopta sin que tengas que cambiar nada."}},{"@type":"Question","name":"¿Necesito saber programar para crear un agente?","acceptedAnswer":{"@type":"Answer","text":"No. El agente se crea conversando con el asistente de IA de Shimli, que lo analiza y lo construye en menos de 10 minutos. Si quieres afinarlo, lo ajustas a mano en el Flow Builder, también sin código."}},{"@type":"Question","name":"¿Puedo usar Shimli junto con n8n o LangChain?","acceptedAnswer":{"@type":"Answer","text":"Sí. Shimli se conecta por API REST y MCP, así que puede convivir con flujos que ya tengas. Muchas empresas dejan lo interno donde está y ponen en Shimli lo que pasa por conversaciones con clientes."}}]}}
{"url":"https://www.shimliapp.com/comparar/un-modelo-o-multi-llm","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Comparar","item":"https://www.shimliapp.com/comparar"}]}}
{"url":"https://www.shimliapp.com/comparar/un-modelo-o-multi-llm","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"Article","@id":"https://www.shimliapp.com/comparar/un-modelo-o-multi-llm#articulo","headline":"Casarte con un modelo de IA es apostar a que el mejor de hoy lo será mañana.","description":"OpenAI pasó del 50% al 25% del uso empresarial en dos años. Por qué depender de un solo modelo es un riesgo y cómo FusionAI elige el adecuado para cada tarea.","inLanguage":"es","datePublished":"2026-10-06","dateModified":"2026-10-06","image":"https://www.shimliapp.com/assets/og/og-cmp-multillm.jpg","author":{"@id":"https://www.shimliapp.com/#organization"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"mainEntityOfPage":"https://www.shimliapp.com/comparar/un-modelo-o-multi-llm"}}
{"url":"https://www.shimliapp.com/comparar/un-modelo-o-multi-llm","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿Puedo elegir yo el modelo?","acceptedAnswer":{"@type":"Answer","text":"No hace falta: FusionAI elige automáticamente el modelo adecuado para cada tarea. Es parte de lo que hace que el agente no dependa de un proveedor."}},{"@type":"Question","name":"¿Qué pasa con mi agente cuando cambia el modelo?","acceptedAnswer":{"@type":"Answer","text":"Nada que tengas que hacer. Las instrucciones, las reglas y la memoria del agente viven en Shimli, no en el modelo, así que el cambio no afecta cómo trabaja."}},{"@type":"Question","name":"¿Qué modelos usa Shimli?","acceptedAnswer":{"@type":"Answer","text":"Usamos los mejores modelos del mercado y los evaluamos constantemente. Nuestro orquestador base es FusionAI, y en producción solo corren modelos estables y probados."}}]}}
{"url":"https://www.shimliapp.com/comparar/whatsapp-business-app-o-api","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Comparar","item":"https://www.shimliapp.com/comparar"}]}}
{"url":"https://www.shimliapp.com/comparar/whatsapp-business-app-o-api","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"Article","@id":"https://www.shimliapp.com/comparar/whatsapp-business-app-o-api#articulo","headline":"La app de WhatsApp Business se queda corta cuando el equipo y el volumen crecen.","description":"Límites de la app (4 dispositivos, difusiones de 256), qué da la API y cuándo dar el paso. Comparativa con datos de WhatsApp y Meta.","inLanguage":"es","datePublished":"2026-10-05","dateModified":"2026-10-05","image":"https://www.shimliapp.com/assets/og/og-cmp-whatsapp-api.jpg","author":{"@id":"https://www.shimliapp.com/#organization"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"mainEntityOfPage":"https://www.shimliapp.com/comparar/whatsapp-business-app-o-api"}}
{"url":"https://www.shimliapp.com/comparar/whatsapp-business-app-o-api","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿Puedo pasar mi número actual de la app a la API?","acceptedAnswer":{"@type":"Answer","text":"Sí. Un número que hoy usa la app de WhatsApp Business se puede registrar en la API oficial. Al hacerlo, la conversación con ese número pasa a gestionarse desde la plataforma."}},{"@type":"Question","name":"¿Cuánto cuesta enviar mensajes por la API?","acceptedAnswer":{"@type":"Answer","text":"Meta cobra por mensaje según la categoría y el país del cliente. Desde el 1 de octubre de 2026 también cobra los mensajes de servicio a la tarifa de utilidad de cada mercado. Puedes calcular tu caso con la calculadora de WhatsApp del sitio."}},{"@type":"Question","name":"¿Necesito un desarrollador para usar la API con Shimli?","acceptedAnswer":{"@type":"Answer","text":"No. Shimli es Meta Business Partner y la conexión se hace desde la plataforma. Los agentes, bots y campañas se arman sin código."}}]}}
{"url":"https://www.shimliapp.com/comparar/whatsapp-o-sms-para-cobranza","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Comparar","item":"https://www.shimliapp.com/comparar"}]}}
{"url":"https://www.shimliapp.com/comparar/whatsapp-o-sms-para-cobranza","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"Article","@id":"https://www.shimliapp.com/comparar/whatsapp-o-sms-para-cobranza#articulo","headline":"WhatsApp o SMS para cobrar: los dos, en el orden correcto.","description":"WhatsApp para negociar y cobrar; SMS para quien no tiene datos. Cómo combinarlos en un mismo flujo de cobranza, con datos de la GSMA y resultados de Shimli.","inLanguage":"es","datePublished":"2026-10-06","dateModified":"2026-10-06","image":"https://www.shimliapp.com/assets/og/og-cmp-wa-sms.jpg","author":{"@id":"https://www.shimliapp.com/#organization"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"mainEntityOfPage":"https://www.shimliapp.com/comparar/whatsapp-o-sms-para-cobranza"}}
{"url":"https://www.shimliapp.com/comparar/whatsapp-o-sms-para-cobranza","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿Por qué no usar solo WhatsApp?","acceptedAnswer":{"@type":"Answer","text":"Porque no todos tus clientes lo tienen o tienen datos. En América Latina, según la GSMA, el 72% de la población tiene línea móvil pero solo el 65% usa internet móvil. El SMS llega a esa diferencia."}},{"@type":"Question","name":"¿El cliente puede responder por SMS?","acceptedAnswer":{"@type":"Answer","text":"Sí. El agente entiende la respuesta, la registra en el caso y sigue por el canal que la persona tenga disponible."}},{"@type":"Question","name":"¿Cuánto cuesta cada mensaje?","acceptedAnswer":{"@type":"Answer","text":"Depende del país y del canal. WhatsApp lo cobra Meta según la categoría del mensaje; el SMS, el proveedor según el país. Puedes estimar WhatsApp con la calculadora del sitio."}}]}}
{"url":"https://www.shimliapp.com/developers","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"WebAPI","@id":"https://www.shimliapp.com/developers#api","name":"Shimli API","description":"API REST de Shimli para enviar mensajes, gestionar contactos, disparar campañas y leer el estado de la operación desde sistemas propios.","documentation":"https://docs.shimli.app","url":"https://www.shimliapp.com/developers","provider":{"@id":"https://www.shimliapp.com/#organization"},"termsOfService":"https://www.shimliapp.com/terminos","potentialAction":{"@type":"ConsumeAction","target":"https://api.shimli.app"}}}
{"url":"https://www.shimliapp.com/developers","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿Qué es Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli es una plataforma para crear y operar agentes de IA dentro de la operación de una empresa. Un agente de IA es un programa que entiende el contexto de una conversación, consulta los sistemas de la institución, decide dentro de las políticas que se le definieron y ejecuta la gestión completa. La construye Sheilim LLC, con casa matriz en Miami."}},{"@type":"Question","name":"¿Cuál es la diferencia entre un chatbot y un agente de IA?","acceptedAnswer":{"@type":"Answer","text":"Un chatbot responde con un guion: reconoce una intención y devuelve un texto escrito de antemano. Un agente de IA entiende el contexto, analiza información, ejecuta tareas en los sistemas de la institución y escala a una persona cuando corresponde. El chatbot responde; el agente resuelve."}},{"@type":"Question","name":"¿Cuánto cuesta Shimli?","acceptedAnswer":{"@type":"Answer","text":"Un solo plan de $139 al mes con todas las funciones de la plataforma: no hay ediciones ni niveles. Incluye 3 agentes humanos y 1 administrador, 1 Flow Builder, conexión a WhatsApp, Facebook, Instagram y web, y plantillas de WhatsApp ilimitadas. Se suman aparte la instancia adicional a $59 al mes, el Flow Builder adicional a $19, el agente humano adicional a $9 y el consumo de IA a $49 por cada 2,450 consultas. Puedes crear la cuenta y entrar a la plataforma tú mismo."}}]}}
{"url":"https://www.shimliapp.com/empresa","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Empresa","item":"https://www.shimliapp.com/empresa"}]}}
{"url":"https://www.shimliapp.com/empresa","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Plataforma para construir agentes de IA y conectarlos a los sistemas de la empresa, en operaciones de alto volumen: cobranza, pedidos, atención y operaciones internas. Especializada en operaciones financieras. Construida por Sheilim, un laboratorio de inteligencia artificial con más de siete años de experiencia.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"ventas","email":"hola@sheilim.com","url":"https://www.shimliapp.com/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"atención al cliente","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, entre las 50 empresas seleccionadas","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]}}
{"url":"https://www.shimliapp.com/en/blog/category/atencion","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https://www.shimliapp.com/en/blog"},{"@type":"ListItem","position":3,"name":"Support","item":"https://www.shimliapp.com/en/blog/category/atencion"}]}}
{"url":"https://www.shimliapp.com/en/blog/category/atencion","inLanguage":"en","schema":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Platform to build AI agents and connect them to a company's systems, for high-volume operations: collections, orders, support and internal operations. Specialized in financial operations. Built by Sheilim, an artificial intelligence lab with more than seven years of experience.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"sales","email":"hola@sheilim.com","url":"https://www.shimliapp.com/en/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"customer support","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, among the 50 selected companies","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]},{"@type":"Blog","@id":"https://www.shimliapp.com/#blog","name":"Shimli Blog","inLanguage":"en","publisher":{"@id":"https://www.shimliapp.com/#organization"},"url":"https://www.shimliapp.com/en/blog"},{"@type":"CollectionPage","@id":"https://www.shimliapp.com/en/blog/category/atencion#listado","name":"Blog · AI agents in support","description":"Articles on how an AI agent operates in support, with figures from real operations in production.","inLanguage":"en","isPartOf":{"@id":"https://www.shimliapp.com/#blog"},"mainEntity":{"@type":"ItemList","numberOfItems":3,"itemListElement":[{"@type":"ListItem","position":1,"url":"https://www.shimliapp.com/en/blog/replying-on-whatsapp-is-no-longer-free","name":"Replying on WhatsApp is no longer free"},{"@type":"ListItem","position":2,"url":"https://www.shimliapp.com/en/blog/whatsapp-is-your-next-banking-channel","name":"Your next banking channel is already installed: WhatsApp"},{"@type":"ListItem","position":3,"url":"https://www.shimliapp.com/en/blog/the-queue-nobody-measures","name":"80% of your queries do not need a person"}]}}]}}
{"url":"https://www.shimliapp.com/en/blog/category/plataforma","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https://www.shimliapp.com/en/blog"},{"@type":"ListItem","position":3,"name":"Platform","item":"https://www.shimliapp.com/en/blog/category/plataforma"}]}}
{"url":"https://www.shimliapp.com/en/blog/category/plataforma","inLanguage":"en","schema":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Platform to build AI agents and connect them to a company's systems, for high-volume operations: collections, orders, support and internal operations. Specialized in financial operations. Built by Sheilim, an artificial intelligence lab with more than seven years of experience.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"sales","email":"hola@sheilim.com","url":"https://www.shimliapp.com/en/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"customer support","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, among the 50 selected companies","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]},{"@type":"Blog","@id":"https://www.shimliapp.com/#blog","name":"Shimli Blog","inLanguage":"en","publisher":{"@id":"https://www.shimliapp.com/#organization"},"url":"https://www.shimliapp.com/en/blog"},{"@type":"CollectionPage","@id":"https://www.shimliapp.com/en/blog/category/plataforma#listado","name":"Blog · AI agents in platform","description":"Articles on how an AI agent operates in platform, with figures from real operations in production.","inLanguage":"en","isPartOf":{"@id":"https://www.shimliapp.com/#blog"},"mainEntity":{"@type":"ItemList","numberOfItems":3,"itemListElement":[{"@type":"ListItem","position":1,"url":"https://www.shimliapp.com/en/blog/finnosummit-2026-one-in-three","name":"FINNOSUMMIT 2026: one in three sessions was about AI"},{"@type":"ListItem","position":2,"url":"https://www.shimliapp.com/en/blog/trusting-an-ai-that-acts","name":"The next AI advantage is: trust"},{"@type":"ListItem","position":3,"url":"https://www.shimliapp.com/en/blog/from-pilot-to-production","name":"89% of AI pilots never reach production"}]}}]}}
{"url":"https://www.shimliapp.com/en/blog/early-delinquency-goes-cold","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https://www.shimliapp.com/en/blog"},{"@type":"ListItem","position":3,"name":"Early delinquency goes cold in the first 30 days","item":"https://www.shimliapp.com/en/blog/early-delinquency-goes-cold"}]}}
{"url":"https://www.shimliapp.com/en/blog/early-delinquency-goes-cold","inLanguage":"en","schema":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Platform to build AI agents and connect them to a company's systems, for high-volume operations: collections, orders, support and internal operations. Specialized in financial operations. Built by Sheilim, an artificial intelligence lab with more than seven years of experience.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"sales","email":"hola@sheilim.com","url":"https://www.shimliapp.com/en/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"customer support","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, among the 50 selected companies","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]},{"@type":"Blog","@id":"https://www.shimliapp.com/#blog","name":"Shimli Blog","inLanguage":"en","publisher":{"@id":"https://www.shimliapp.com/#organization"},"url":"https://www.shimliapp.com/en/blog"},{"@type":"BlogPosting","@id":"https://www.shimliapp.com/en/blog/early-delinquency-goes-cold#post","headline":"Early delinquency goes cold in the first 30 days","description":"The 1 to 30 day window is where the most is recovered per contact, and the one that looks least urgent. What happens when volume outgrows the team.","inLanguage":"en","url":"https://www.shimliapp.com/en/blog/early-delinquency-goes-cold","mainEntityOfPage":{"@type":"WebPage","@id":"https://www.shimliapp.com/en/blog/early-delinquency-goes-cold"},"datePublished":"2026-09-14T00:00:00.000Z","dateModified":"2026-09-14T00:00:00.000Z","image":"https://www.shimliapp.com/assets/blog/early-delinquency-goes-cold.webp","articleSection":"Collections","wordCount":524,"isPartOf":{"@id":"https://www.shimliapp.com/#blog"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"author":{"@type":"Person","name":"Luis Aguilar","worksFor":{"@id":"https://www.shimliapp.com/#organization"}},"about":{"@type":"Service","@id":"https://www.shimliapp.com/en/casos/cobranza#servicio"}},{"@type":"FAQPage","@id":"https://www.shimliapp.com/en/blog/early-delinquency-goes-cold#faq","mainEntity":[{"@type":"Question","name":"What is early delinquency?","acceptedAnswer":{"@type":"Answer","text":"The 1 to 30 day arrears stage. It is the window where the customer still acknowledges the debt, remembers the date and can usually pay, so a timely contact recovers more per attempt than at any later point."}},{"@type":"Question","name":"Why is recoverable debt lost at that stage?","acceptedAnswer":{"@type":"Answer","text":"Because it is the one that looks least urgent. A portfolio of thousands of accounts in early delinquency demands thousands of contacts inside a thirty-day window, and that work depends on someone pushing it by hand, one at a time."}}]}]}}
{"url":"https://www.shimliapp.com/en/blog/finnosummit-2026-one-in-three","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https://www.shimliapp.com/en/blog"},{"@type":"ListItem","position":3,"name":"FINNOSUMMIT 2026: one in three sessions was about AI","item":"https://www.shimliapp.com/en/blog/finnosummit-2026-one-in-three"}]}}
{"url":"https://www.shimliapp.com/en/blog/finnosummit-2026-one-in-three","inLanguage":"en","schema":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Platform to build AI agents and connect them to a company's systems, for high-volume operations: collections, orders, support and internal operations. Specialized in financial operations. Built by Sheilim, an artificial intelligence lab with more than seven years of experience.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"sales","email":"hola@sheilim.com","url":"https://www.shimliapp.com/en/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"customer support","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, among the 50 selected companies","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]},{"@type":"Blog","@id":"https://www.shimliapp.com/#blog","name":"Shimli Blog","inLanguage":"en","publisher":{"@id":"https://www.shimliapp.com/#organization"},"url":"https://www.shimliapp.com/en/blog"},{"@type":"BlogPosting","@id":"https://www.shimliapp.com/en/blog/finnosummit-2026-one-in-three#post","headline":"FINNOSUMMIT 2026: one in three sessions was about AI","description":"Instead of summarising impressions, I counted the sessions: 22 of the 67 had AI in the title. That says a lot about where banking in the region stands.","inLanguage":"en","url":"https://www.shimliapp.com/en/blog/finnosummit-2026-one-in-three","mainEntityOfPage":{"@type":"WebPage","@id":"https://www.shimliapp.com/en/blog/finnosummit-2026-one-in-three"},"datePublished":"2026-09-25T00:00:00.000Z","dateModified":"2026-09-25T00:00:00.000Z","image":"https://www.shimliapp.com/assets/blog/finnosummit-2026-one-in-three.webp","articleSection":"Platform","wordCount":607,"isPartOf":{"@id":"https://www.shimliapp.com/#blog"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"author":{"@type":"Person","name":"Luis Aguilar","worksFor":{"@id":"https://www.shimliapp.com/#organization"}},"about":{"@id":"https://www.shimliapp.com/#organization"}},{"@type":"FAQPage","@id":"https://www.shimliapp.com/en/blog/finnosummit-2026-one-in-three#faq","mainEntity":[{"@type":"Question","name":"What was the netgrowing that FINNOSUMMIT 2026 introduced?","acceptedAnswer":{"@type":"Answer","text":"The term the organisers used for their approach to networking: cultivating the network to generate growth, rather than collecting contacts. On the programme it took the shape of the Netgrowing Labs and a system that recommends who to meet based on each attendee's business goal."}}]}]}}
{"url":"https://www.shimliapp.com/en/blog/from-pilot-to-production","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https://www.shimliapp.com/en/blog"},{"@type":"ListItem","position":3,"name":"89% of AI pilots never reach production","item":"https://www.shimliapp.com/en/blog/from-pilot-to-production"}]}}
{"url":"https://www.shimliapp.com/en/blog/from-pilot-to-production","inLanguage":"en","schema":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Platform to build AI agents and connect them to a company's systems, for high-volume operations: collections, orders, support and internal operations. Specialized in financial operations. Built by Sheilim, an artificial intelligence lab with more than seven years of experience.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"sales","email":"hola@sheilim.com","url":"https://www.shimliapp.com/en/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"customer support","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, among the 50 selected companies","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]},{"@type":"Blog","@id":"https://www.shimliapp.com/#blog","name":"Shimli Blog","inLanguage":"en","publisher":{"@id":"https://www.shimliapp.com/#organization"},"url":"https://www.shimliapp.com/en/blog"},{"@type":"BlogPosting","@id":"https://www.shimliapp.com/en/blog/from-pilot-to-production#post","headline":"89% of AI pilots never reach production","description":"The reason is almost never the model. It is five conditions around it, and all five can be diagnosed before you sign anything.","inLanguage":"en","url":"https://www.shimliapp.com/en/blog/from-pilot-to-production","mainEntityOfPage":{"@type":"WebPage","@id":"https://www.shimliapp.com/en/blog/from-pilot-to-production"},"datePublished":"2026-09-15T00:00:00.000Z","dateModified":"2026-09-15T00:00:00.000Z","image":"https://www.shimliapp.com/assets/blog/from-pilot-to-production.webp","articleSection":"Platform","wordCount":717,"isPartOf":{"@id":"https://www.shimliapp.com/#blog"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"author":{"@type":"Person","name":"Luis Aguilar","worksFor":{"@id":"https://www.shimliapp.com/#organization"}},"about":{"@id":"https://www.shimliapp.com/#organization"}},{"@type":"FAQPage","@id":"https://www.shimliapp.com/en/blog/from-pilot-to-production#faq","mainEntity":[{"@type":"Question","name":"Why does a pilot that worked never reach production?","acceptedAnswer":{"@type":"Answer","text":"Because a pilot is assessed with hand-picked cases and constant supervision, and production demands the opposite: volume, edge cases, real data and nobody watching. The five most repeated reasons are integration with legacy systems, inconsistent quality at volume, lack of monitoring, no clear owner inside the organisation, and a shortage of domain data."}},{"@type":"Question","name":"What sets apart a pilot that will scale?","acceptedAnswer":{"@type":"Answer","text":"Three things you can measure before signing: that the agent already reads and writes in the real systems and not a copy, that a named person inside the institution is accountable for the outcome, and that cost per task is calculated at volume rather than in the trial."}}]}]}}
{"url":"https://www.shimliapp.com/en/blog/incomplete-credit-file","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https://www.shimliapp.com/en/blog"},{"@type":"ListItem","position":3,"name":"Credit is not slow to decide: it is slow to assemble","item":"https://www.shimliapp.com/en/blog/incomplete-credit-file"}]}}
{"url":"https://www.shimliapp.com/en/blog/incomplete-credit-file","inLanguage":"en","schema":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Platform to build AI agents and connect them to a company's systems, for high-volume operations: collections, orders, support and internal operations. Specialized in financial operations. Built by Sheilim, an artificial intelligence lab with more than seven years of experience.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"sales","email":"hola@sheilim.com","url":"https://www.shimliapp.com/en/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"customer support","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, among the 50 selected companies","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]},{"@type":"Blog","@id":"https://www.shimliapp.com/#blog","name":"Shimli Blog","inLanguage":"en","publisher":{"@id":"https://www.shimliapp.com/#organization"},"url":"https://www.shimliapp.com/en/blog"},{"@type":"BlogPosting","@id":"https://www.shimliapp.com/en/blog/incomplete-credit-file#post","headline":"Credit is not slow to decide: it is slow to assemble","description":"An analyst does not lose time deciding. They lose it waiting for the missing document. What changes when the file arrives complete and validated.","inLanguage":"en","url":"https://www.shimliapp.com/en/blog/incomplete-credit-file","mainEntityOfPage":{"@type":"WebPage","@id":"https://www.shimliapp.com/en/blog/incomplete-credit-file"},"datePublished":"2026-09-15T00:00:00.000Z","dateModified":"2026-09-15T00:00:00.000Z","image":"https://www.shimliapp.com/assets/blog/incomplete-credit-file.webp","articleSection":"Credit","wordCount":606,"isPartOf":{"@id":"https://www.shimliapp.com/#blog"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"author":{"@type":"Person","name":"Luis Aguilar","worksFor":{"@id":"https://www.shimliapp.com/#organization"}},"about":{"@type":"Service","@id":"https://www.shimliapp.com/en/casos/credito#servicio"}},{"@type":"FAQPage","@id":"https://www.shimliapp.com/en/blog/incomplete-credit-file#faq","mainEntity":[{"@type":"Question","name":"Does the agent decide whether a loan is approved?","acceptedAnswer":{"@type":"Answer","text":"No. It gathers the paperwork, validates it against the institution's records and assembles the file. The approval decision stays with the institution, within its policies and with whatever human review it defines."}},{"@type":"Question","name":"What happens if a document arrives illegible or does not match the systems?","acceptedAnswer":{"@type":"Answer","text":"The case is flagged before it reaches the analyst, with the reason stated. The agent asks the applicant for that specific document again in the same conversation, without anyone having to open a ticket."}}]}]}}
{"url":"https://www.shimliapp.com/en/blog","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https://www.shimliapp.com/en/blog"}]}}
{"url":"https://www.shimliapp.com/en/blog","inLanguage":"en","schema":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Platform to build AI agents and connect them to a company's systems, for high-volume operations: collections, orders, support and internal operations. Specialized in financial operations. Built by Sheilim, an artificial intelligence lab with more than seven years of experience.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"sales","email":"hola@sheilim.com","url":"https://www.shimliapp.com/en/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"customer support","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, among the 50 selected companies","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]},{"@type":"Blog","@id":"https://www.shimliapp.com/#blog","name":"Shimli Blog","inLanguage":"en","publisher":{"@id":"https://www.shimliapp.com/#organization"},"url":"https://www.shimliapp.com/en/blog"},{"@type":"CollectionPage","@id":"https://www.shimliapp.com/en/blog#listado","name":"Blog · How AI agents actually operate","description":"Processes from the inside, committee decisions and production figures. What changes when an agent really operates, and what still needs a person.","inLanguage":"en","isPartOf":{"@id":"https://www.shimliapp.com/#blog"},"mainEntity":{"@type":"ItemList","numberOfItems":8,"itemListElement":[{"@type":"ListItem","position":1,"url":"https://www.shimliapp.com/en/blog/replying-on-whatsapp-is-no-longer-free","name":"Replying on WhatsApp is no longer free"},{"@type":"ListItem","position":2,"url":"https://www.shimliapp.com/en/blog/finnosummit-2026-one-in-three","name":"FINNOSUMMIT 2026: one in three sessions was about AI"},{"@type":"ListItem","position":3,"url":"https://www.shimliapp.com/en/blog/whatsapp-is-your-next-banking-channel","name":"Your next banking channel is already installed: WhatsApp"},{"@type":"ListItem","position":4,"url":"https://www.shimliapp.com/en/blog/trusting-an-ai-that-acts","name":"The next AI advantage is: trust"},{"@type":"ListItem","position":5,"url":"https://www.shimliapp.com/en/blog/from-pilot-to-production","name":"89% of AI pilots never reach production"},{"@type":"ListItem","position":6,"url":"https://www.shimliapp.com/en/blog/incomplete-credit-file","name":"Credit is not slow to decide: it is slow to assemble"},{"@type":"ListItem","position":7,"url":"https://www.shimliapp.com/en/blog/the-queue-nobody-measures","name":"80% of your queries do not need a person"},{"@type":"ListItem","position":8,"url":"https://www.shimliapp.com/en/blog/early-delinquency-goes-cold","name":"Early delinquency goes cold in the first 30 days"}]}}]}}
{"url":"https://www.shimliapp.com/en/blog/replying-on-whatsapp-is-no-longer-free","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https://www.shimliapp.com/en/blog"},{"@type":"ListItem","position":3,"name":"Replying on WhatsApp is no longer free","item":"https://www.shimliapp.com/en/blog/replying-on-whatsapp-is-no-longer-free"}]}}
{"url":"https://www.shimliapp.com/en/blog/replying-on-whatsapp-is-no-longer-free","inLanguage":"en","schema":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Platform to build AI agents and connect them to a company's systems, for high-volume operations: collections, orders, support and internal operations. Specialized in financial operations. Built by Sheilim, an artificial intelligence lab with more than seven years of experience.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"sales","email":"hola@sheilim.com","url":"https://www.shimliapp.com/en/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"customer support","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, among the 50 selected companies","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]},{"@type":"Blog","@id":"https://www.shimliapp.com/#blog","name":"Shimli Blog","inLanguage":"en","publisher":{"@id":"https://www.shimliapp.com/#organization"},"url":"https://www.shimliapp.com/en/blog"},{"@type":"BlogPosting","@id":"https://www.shimliapp.com/en/blog/replying-on-whatsapp-is-no-longer-free#post","headline":"Replying on WhatsApp is no longer free","description":"From October 1 Meta charges for every reply inside the 24-hour window. Seven adjustments so that it does not land on your invoice.","inLanguage":"en","url":"https://www.shimliapp.com/en/blog/replying-on-whatsapp-is-no-longer-free","mainEntityOfPage":{"@type":"WebPage","@id":"https://www.shimliapp.com/en/blog/replying-on-whatsapp-is-no-longer-free"},"datePublished":"2026-10-01T00:00:00.000Z","dateModified":"2026-10-01T00:00:00.000Z","image":"https://www.shimliapp.com/assets/blog/replying-on-whatsapp-is-no-longer-free.webp","articleSection":"Support","wordCount":1832,"isPartOf":{"@id":"https://www.shimliapp.com/#blog"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"author":{"@type":"Person","name":"Luis Aguilar","worksFor":{"@id":"https://www.shimliapp.com/#organization"}},"about":{"@type":"Service","@id":"https://www.shimliapp.com/en/casos/atencion#servicio"}},{"@type":"FAQPage","@id":"https://www.shimliapp.com/en/blog/replying-on-whatsapp-is-no-longer-free#faq","mainEntity":[{"@type":"Question","name":"What counts as a service message on WhatsApp?","acceptedAnswer":{"@type":"Answer","text":"Any message your company sends that is not a template: an agent's reply, an AI agent's reply, an image, a document. They can only be sent inside the 24-hour customer service window, which opens and resets each time the customer writes. Through September 30, 2026 they were not charged; from October 1 they are."}},{"@type":"Question","name":"What can I adjust in my AI agent to pay less?","acceptedAnswer":{"@type":"Answer","text":"Four things, in order of impact: have every reply go out as a single message rather than split into bubbles; have it ask for all the data it needs at once rather than one field at a time; stop it sending filler such as “one moment please” or “anything else?”; and acknowledge receipt with a reaction, which is not charged and does not draw from the free allowance."}},{"@type":"Question","name":"Are the 1,000 free messages per account or per phone number?","acceptedAnswer":{"@type":"Answer","text":"Per business phone number, and it is a single allowance shared between 1:1 and group sends. A 1:1 delivery uses one unit; a group send uses one per delivered recipient. It does not roll over from one month to the next: every month it resets to 1,000."}},{"@type":"Question","name":"Do service messages get cheaper with volume?","acceptedAnswer":{"@type":"Answer","text":"No. Meta's volume tiers apply to utility and authentication templates, not to service. An institution sending millions of templates a month earns a tier rate on utility, but every service message beyond the first 1,000 is charged at list rate no matter how many it sends."}},{"@type":"Question","name":"What happens if the account has no payment method on file?","acceptedAnswer":{"@type":"Answer","text":"Meta delivers the service messages that fit inside the free tier and stops delivering the rest. It is not an invoice that arrives later: support goes down at message 1,001. The payment method is set in the account's Billing Hub."}}]}]}}
{"url":"https://www.shimliapp.com/en/blog/the-queue-nobody-measures","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https://www.shimliapp.com/en/blog"},{"@type":"ListItem","position":3,"name":"80% of your queries do not need a person","item":"https://www.shimliapp.com/en/blog/the-queue-nobody-measures"}]}}
{"url":"https://www.shimliapp.com/en/blog/the-queue-nobody-measures","inLanguage":"en","schema":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Platform to build AI agents and connect them to a company's systems, for high-volume operations: collections, orders, support and internal operations. Specialized in financial operations. Built by Sheilim, an artificial intelligence lab with more than seven years of experience.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"sales","email":"hola@sheilim.com","url":"https://www.shimliapp.com/en/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"customer support","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, among the 50 selected companies","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]},{"@type":"Blog","@id":"https://www.shimliapp.com/#blog","name":"Shimli Blog","inLanguage":"en","publisher":{"@id":"https://www.shimliapp.com/#organization"},"url":"https://www.shimliapp.com/en/blog"},{"@type":"BlogPosting","@id":"https://www.shimliapp.com/en/blog/the-queue-nobody-measures#post","headline":"80% of your queries do not need a person","description":"The problem in a support operation is not volume: it is that the 80% shares a queue with the 20% that does need judgement, and delays exactly what matters.","inLanguage":"en","url":"https://www.shimliapp.com/en/blog/the-queue-nobody-measures","mainEntityOfPage":{"@type":"WebPage","@id":"https://www.shimliapp.com/en/blog/the-queue-nobody-measures"},"datePublished":"2026-09-15T00:00:00.000Z","dateModified":"2026-09-15T00:00:00.000Z","image":"https://www.shimliapp.com/assets/blog/the-queue-nobody-measures.webp","articleSection":"Support","wordCount":664,"isPartOf":{"@id":"https://www.shimliapp.com/#blog"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"author":{"@type":"Person","name":"Luis Aguilar","worksFor":{"@id":"https://www.shimliapp.com/#organization"}},"about":{"@type":"Service","@id":"https://www.shimliapp.com/en/casos/atencion#servicio"}},{"@type":"FAQPage","@id":"https://www.shimliapp.com/en/blog/the-queue-nobody-measures#faq","mainEntity":[{"@type":"Question","name":"What is the difference between a chatbot that answers questions and an agent that resolves?","acceptedAnswer":{"@type":"Answer","text":"A chatbot recognises an intent and returns text written in advance; if the customer needs something that requires checking a system, it hands off to a person. An AI agent checks the institution's systems, decides within the policies defined and completes the task, leaving a trace of every decision."}},{"@type":"Question","name":"How is it decided which cases a person should handle?","acceptedAnswer":{"@type":"Answer","text":"The institution defines it, not the vendor. You declare what the agent can do, how far it can go and under what conditions it hands the case over. Anything outside that policy escalates to a person with the full context of the conversation."}}]}]}}
{"url":"https://www.shimliapp.com/en/blog/trusting-an-ai-that-acts","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https://www.shimliapp.com/en/blog"},{"@type":"ListItem","position":3,"name":"The next AI advantage is: trust","item":"https://www.shimliapp.com/en/blog/trusting-an-ai-that-acts"}]}}
{"url":"https://www.shimliapp.com/en/blog/trusting-an-ai-that-acts","inLanguage":"en","schema":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Platform to build AI agents and connect them to a company's systems, for high-volume operations: collections, orders, support and internal operations. Specialized in financial operations. Built by Sheilim, an artificial intelligence lab with more than seven years of experience.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"sales","email":"hola@sheilim.com","url":"https://www.shimliapp.com/en/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"customer support","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, among the 50 selected companies","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]},{"@type":"Blog","@id":"https://www.shimliapp.com/#blog","name":"Shimli Blog","inLanguage":"en","publisher":{"@id":"https://www.shimliapp.com/#organization"},"url":"https://www.shimliapp.com/en/blog"},{"@type":"BlogPosting","@id":"https://www.shimliapp.com/en/blog/trusting-an-ai-that-acts#post","headline":"The next AI advantage is: trust","description":"What the Volcano Innovation Summit 2026 left behind: when capability gets cheap, the advantage becomes trust. And trust has two sides.","inLanguage":"en","url":"https://www.shimliapp.com/en/blog/trusting-an-ai-that-acts","mainEntityOfPage":{"@type":"WebPage","@id":"https://www.shimliapp.com/en/blog/trusting-an-ai-that-acts"},"datePublished":"2026-09-16T00:00:00.000Z","dateModified":"2026-09-16T00:00:00.000Z","image":"https://www.shimliapp.com/assets/blog/trusting-an-ai-that-acts.webp","articleSection":"Platform","wordCount":1025,"isPartOf":{"@id":"https://www.shimliapp.com/#blog"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"author":{"@type":"Person","name":"Luis Aguilar","worksFor":{"@id":"https://www.shimliapp.com/#organization"}},"about":{"@id":"https://www.shimliapp.com/#organization"}},{"@type":"FAQPage","@id":"https://www.shimliapp.com/en/blog/trusting-an-ai-that-acts#faq","mainEntity":[{"@type":"Question","name":"What stops an AI agent from inventing an answer?","acceptedAnswer":{"@type":"Answer","text":"Two things working together. Declared limits, which prevent it from offering or asserting what is not authorised, and the institution's own knowledge, which makes it answer from its policies and its data instead of what a generic model assumes. When the answer is not in what it knows, the case escalates to a person rather than being resolved with a guess."}},{"@type":"Question","name":"How do you verify that an agent did the right thing?","acceptedAnswer":{"@type":"Answer","text":"Every decision and every action is recorded: what it checked, which rule it acted under and where it handed the case over. That turns trust into something you review case by case, instead of something you accept on the vendor's word."}}]}]}}
{"url":"https://www.shimliapp.com/en/blog/whatsapp-is-your-next-banking-channel","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https://www.shimliapp.com/en/blog"},{"@type":"ListItem","position":3,"name":"Your next banking channel is already installed: WhatsApp","item":"https://www.shimliapp.com/en/blog/whatsapp-is-your-next-banking-channel"}]}}
{"url":"https://www.shimliapp.com/en/blog/whatsapp-is-your-next-banking-channel","inLanguage":"en","schema":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Platform to build AI agents and connect them to a company's systems, for high-volume operations: collections, orders, support and internal operations. Specialized in financial operations. Built by Sheilim, an artificial intelligence lab with more than seven years of experience.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"sales","email":"hola@sheilim.com","url":"https://www.shimliapp.com/en/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"customer support","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, among the 50 selected companies","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]},{"@type":"Blog","@id":"https://www.shimliapp.com/#blog","name":"Shimli Blog","inLanguage":"en","publisher":{"@id":"https://www.shimliapp.com/#organization"},"url":"https://www.shimliapp.com/en/blog"},{"@type":"BlogPosting","@id":"https://www.shimliapp.com/en/blog/whatsapp-is-your-next-banking-channel#post","headline":"Your next banking channel is already installed: WhatsApp","description":"AI agents are doing to apps what apps did to websites. What that means for an institution running real volume, and what separates a chatbot from an agent.","inLanguage":"en","url":"https://www.shimliapp.com/en/blog/whatsapp-is-your-next-banking-channel","mainEntityOfPage":{"@type":"WebPage","@id":"https://www.shimliapp.com/en/blog/whatsapp-is-your-next-banking-channel"},"datePublished":"2026-09-25T00:00:00.000Z","dateModified":"2026-09-25T00:00:00.000Z","image":"https://www.shimliapp.com/assets/blog/whatsapp-is-your-next-banking-channel.webp","articleSection":"Support","wordCount":701,"isPartOf":{"@id":"https://www.shimliapp.com/#blog"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"author":{"@type":"Person","name":"Luis Aguilar","worksFor":{"@id":"https://www.shimliapp.com/#organization"}},"about":{"@type":"Service","@id":"https://www.shimliapp.com/en/casos/atencion#servicio"}},{"@type":"FAQPage","@id":"https://www.shimliapp.com/en/blog/whatsapp-is-your-next-banking-channel#faq","mainEntity":[{"@type":"Question","name":"Does an agent on WhatsApp replace the bank's app?","acceptedAnswer":{"@type":"Answer","text":"The app loses the repetitive work, not its purpose. It remains the place for complex transactions and detailed review. What changes is that the customer stops opening it to check a balance, report a payment or ask for an extension, because that gets resolved where they are already typing."}},{"@type":"Question","name":"What does a conversational channel need to move from support to operation?","acceptedAnswer":{"@type":"Answer","text":"The agent has to read and write in the institution's systems, not just reply. And context has to travel: if someone starts on WhatsApp, calls the next day and then writes on the website, those three conversations must be the same one. Without that, every new channel is one more silo to staff."}}]}]}}
{"url":"https://www.shimliapp.com/en/calculadora-whatsapp","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"WhatsApp calculator","item":"https://www.shimliapp.com/en/calculadora-whatsapp"}]}}
{"url":"https://www.shimliapp.com/en/calculadora-whatsapp","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"WebApplication","name":"WhatsApp Pricing Calculator 2026","url":"https://www.shimliapp.com/en/calculadora-whatsapp","applicationCategory":"BusinessApplication","operatingSystem":"Web browser","inLanguage":"en","isAccessibleForFree":true,"offers":{"@type":"Offer","price":"0","priceCurrency":"USD"},"description":"Work out how many WhatsApp service messages you will pay for from October 1, 2026 and what they cost, based on your monthly volume, your active numbers and Meta's official rate for your market.","featureList":["Applies the 1,000-message free tier per number, not as a shared pool","Deducts the 72-hour Click-to-WhatsApp window","Adds utility templates sent inside an open conversation","Meta's official rates for ten markets, editable","Result as a range of messages and in dollars per month"],"publisher":{"@type":"Organization","name":"Shimli","url":"https://www.shimliapp.com"}}}
{"url":"https://www.shimliapp.com/en/calculadora-whatsapp","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What changes in WhatsApp on October 1, 2026?","acceptedAnswer":{"@type":"Answer","text":"Meta starts charging for the service messages your company sends inside the 24-hour customer service window, at the same rate as each market's utility templates. Every number gets 1,000 free service messages a month, non-cumulative: billing starts at message 1,001."}},{"@type":"Question","name":"How much will I pay for WhatsApp from October?","acceptedAnswer":{"@type":"Answer","text":"It depends on three things: how many service messages your company sends per month, how many WhatsApp numbers you have active, and which market your customers are in. The cost is the number of messages above the free tier, multiplied by that market's utility rate: 0.0113 USD in Central America, Ecuador and the Dominican Republic, 0.0085 in Mexico, 0.0068 in Brazil, 0.0200 in Peru, Chile and Spain, 0.0260 in Argentina and 0.0008 in Colombia. An operation with one number sending 8,000 service messages a month in Central America pays roughly 60 to 90 dollars per month."}},{"@type":"Question","name":"How many free messages do I get each month?","acceptedAnswer":{"@type":"Answer","text":"One thousand service messages per active WhatsApp number, every calendar month. The tier is per number and not a shared pool: what one number has left over does not cover another's excess, so an account with three numbers gets 3,000 free, but only if the volume is spread across all three. They do not carry over to the next month."}},{"@type":"Question","name":"Are conversations that start from ads billed too?","acceptedAnswer":{"@type":"Answer","text":"No. Conversations opened from a Click-to-WhatsApp ad keep 72 hours entirely free, and stay free after October."}},{"@type":"Question","name":"Do the rates for my market go up?","acceptedAnswer":{"@type":"Answer","text":"No market changes category on October 1: what changes is which messages are billed. Separately from that adjustment, Meta announced rate increases for the same date in some markets; in Latin America these are Peru, where utility and authentication go up, and Mexico, where only marketing goes up. Mexico's utility rate, which is the one that applies to service messages, does not change."}}]}}
{"url":"https://www.shimliapp.com/en/canales/correo","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Channels","item":"https://www.shimliapp.com/en/canales"},{"@type":"ListItem","position":3,"name":"Email","item":"https://www.shimliapp.com/en/canales/correo"}]}}
{"url":"https://www.shimliapp.com/en/canales/correo","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"Service","@id":"https://www.shimliapp.com/en/canales/correo#servicio","name":"AI agents for email","serviceType":"AI agents for email","description":"AI agents that read incoming email, attach each document to the right case and reply with data. Campaigns from the same flow as WhatsApp and SMS.","url":"https://www.shimliapp.com/en/canales/correo","inLanguage":"en","provider":{"@id":"https://www.shimliapp.com/#organization"},"areaServed":[{"@type":"Country","identifier":"US"},{"@type":"Country","identifier":"HN"},{"@type":"Country","identifier":"CO"}],"audience":{"@type":"BusinessAudience","name":"Operations teams"}}}
{"url":"https://www.shimliapp.com/en/canales/correo","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"Does the agent read attachments?","acceptedAnswer":{"@type":"Answer","text":"Yes. It reads invoices, receipts and attached documents, classifies them and saves them on the right case."}},{"@type":"Question","name":"Can I run email campaigns?","acceptedAnswer":{"@type":"Answer","text":"Yes. Statements, notices and campaigns come out of the same flow builder as WhatsApp and SMS, with the same segmentation."}},{"@type":"Question","name":"Does email join the customer's history?","acceptedAnswer":{"@type":"Answer","text":"Yes. What was said by email is on the case when the customer calls or writes on WhatsApp."}}]}}
{"url":"https://www.shimliapp.com/en/canales","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Channels","item":"https://www.shimliapp.com/en/canales"}]}}
{"url":"https://www.shimliapp.com/en/canales/instagram","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Channels","item":"https://www.shimliapp.com/en/canales"},{"@type":"ListItem","position":3,"name":"Instagram","item":"https://www.shimliapp.com/en/canales/instagram"}]}}
{"url":"https://www.shimliapp.com/en/canales/instagram","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"Service","@id":"https://www.shimliapp.com/en/canales/instagram#servicio","name":"AI agents for Instagram","serviceType":"AI agents for Instagram","description":"AI agents handling Instagram in the same inbox as WhatsApp and web: they answer from your catalogue, take orders and escalate what needs judgement.","url":"https://www.shimliapp.com/en/canales/instagram","inLanguage":"en","provider":{"@id":"https://www.shimliapp.com/#organization"},"areaServed":[{"@type":"Country","identifier":"US"},{"@type":"Country","identifier":"HN"},{"@type":"Country","identifier":"CO"}],"audience":{"@type":"BusinessAudience","name":"Operations teams"}}}
{"url":"https://www.shimliapp.com/en/canales/instagram","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"Does it handle comments as well as direct messages?","acceptedAnswer":{"@type":"Answer","text":"Yes, direct messages and comments. The agent can answer the comment and take the detail to the direct message."}},{"@type":"Question","name":"Do Instagram conversations mix with WhatsApp ones?","acceptedAnswer":{"@type":"Answer","text":"They go to the same inbox, in a single conversation per customer. If they later write on WhatsApp, the agent already knows what they asked on Instagram."}},{"@type":"Question","name":"What do I need to connect Instagram?","acceptedAnswer":{"@type":"Answer","text":"A professional Instagram account linked to Meta. The connection is made from the platform, just like Facebook."}}]}}
{"url":"https://www.shimliapp.com/en/canales/llamadas","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Channels","item":"https://www.shimliapp.com/en/canales"},{"@type":"ListItem","position":3,"name":"Calls","item":"https://www.shimliapp.com/en/canales/llamadas"}]}}
{"url":"https://www.shimliapp.com/en/canales/llamadas","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"Service","@id":"https://www.shimliapp.com/en/canales/llamadas#servicio","name":"Voice AI agents","serviceType":"Voice AI agents for phone calls","description":"AI agents that call and answer in a natural voice: they collect, confirm and resolve. Every call is transcribed on the same case as the rest.","url":"https://www.shimliapp.com/en/canales/llamadas","inLanguage":"en","provider":{"@id":"https://www.shimliapp.com/#organization"},"areaServed":[{"@type":"Country","identifier":"US"},{"@type":"Country","identifier":"HN"},{"@type":"Country","identifier":"CO"}],"audience":{"@type":"BusinessAudience","name":"Operations teams"}}}
{"url":"https://www.shimliapp.com/en/canales/llamadas","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"Does the agent make and take calls?","acceptedAnswer":{"@type":"Answer","text":"Yes, inbound and outbound, in a natural voice. It understands what the person says and acts within your policy."}},{"@type":"Question","name":"What is recorded from each call?","acceptedAnswer":{"@type":"Answer","text":"The transcript, a summary and what was agreed, saved on the customer's case alongside the rest of the conversation."}},{"@type":"Question","name":"What happens if the customer doesn't answer?","acceptedAnswer":{"@type":"Answer","text":"Your team sets the hours, retries and fallback channel. An unanswered call can continue on WhatsApp or SMS without losing the case."}}]}}
{"url":"https://www.shimliapp.com/en/canales/sms","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Channels","item":"https://www.shimliapp.com/en/canales"},{"@type":"ListItem","position":3,"name":"SMS","item":"https://www.shimliapp.com/en/canales/sms"}]}}
{"url":"https://www.shimliapp.com/en/canales/sms","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"Service","@id":"https://www.shimliapp.com/en/canales/sms#servicio","name":"SMS automation","serviceType":"SMS automation with AI agents","description":"Reminders, notices and campaigns by SMS from the same flow as WhatsApp and email, with replies the AI agent understands and records on the case.","url":"https://www.shimliapp.com/en/canales/sms","inLanguage":"en","provider":{"@id":"https://www.shimliapp.com/#organization"},"areaServed":[{"@type":"Country","identifier":"US"},{"@type":"Country","identifier":"HN"},{"@type":"Country","identifier":"CO"}],"audience":{"@type":"BusinessAudience","name":"Operations teams"}}}
{"url":"https://www.shimliapp.com/en/canales/sms","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"Can the customer reply by SMS?","acceptedAnswer":{"@type":"Answer","text":"Yes. The agent understands the reply, records it and continues on whichever channel the person has available."}},{"@type":"Question","name":"Is it suitable for bulk sends?","acceptedAnswer":{"@type":"Answer","text":"Yes. SMS campaigns come out of the same flow builder as WhatsApp and email, segmented on your data and with results on the same dashboard."}},{"@type":"Question","name":"Why use SMS if WhatsApp exists?","acceptedAnswer":{"@type":"Answer","text":"Because it reaches any phone, even without data or WhatsApp. It's the channel for the customer the others can't reach."}}]}}
{"url":"https://www.shimliapp.com/en/canales/telegram","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Channels","item":"https://www.shimliapp.com/en/canales"},{"@type":"ListItem","position":3,"name":"Telegram","item":"https://www.shimliapp.com/en/canales/telegram"}]}}
{"url":"https://www.shimliapp.com/en/canales/telegram","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"Service","@id":"https://www.shimliapp.com/en/canales/telegram#servicio","name":"AI agents for Telegram","serviceType":"AI agents for Telegram","description":"AI agents on Telegram for your team and your customers: they pull reports, carry out tasks and serve on top of your systems. No per-conversation cost.","url":"https://www.shimliapp.com/en/canales/telegram","inLanguage":"en","provider":{"@id":"https://www.shimliapp.com/#organization"},"areaServed":[{"@type":"Country","identifier":"US"},{"@type":"Country","identifier":"HN"},{"@type":"Country","identifier":"CO"}],"audience":{"@type":"BusinessAudience","name":"Operations teams"}}}
{"url":"https://www.shimliapp.com/en/canales/telegram","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"Does sending messages on Telegram cost anything?","acceptedAnswer":{"@type":"Answer","text":"Telegram's bot API is free: there is no per-conversation charge as on WhatsApp. Shimli's AI usage is billed the same as on any channel."}},{"@type":"Question","name":"Can my team use it as an internal assistant?","acceptedAnswer":{"@type":"Answer","text":"Yes. Many teams use it to request reports, check on a case or hand off tasks the agent carries out on their systems."}},{"@type":"Question","name":"Does it work in groups?","acceptedAnswer":{"@type":"Answer","text":"Yes. The agent replies in groups and channels just as in private, and opens a case when a query calls for it."}}]}}
{"url":"https://www.shimliapp.com/en/canales/web","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Channels","item":"https://www.shimliapp.com/en/canales"},{"@type":"ListItem","position":3,"name":"Web","item":"https://www.shimliapp.com/en/canales/web"}]}}
{"url":"https://www.shimliapp.com/en/canales/web","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"Service","@id":"https://www.shimliapp.com/en/canales/web#servicio","name":"AI agents for your website","serviceType":"AI agents for websites","description":"An AI agent on your website that answers from your company's data, qualifies and books, and keeps the thread so the conversation continues on WhatsApp or email.","url":"https://www.shimliapp.com/en/canales/web","inLanguage":"en","provider":{"@id":"https://www.shimliapp.com/#organization"},"areaServed":[{"@type":"Country","identifier":"US"},{"@type":"Country","identifier":"HN"},{"@type":"Country","identifier":"CO"}],"audience":{"@type":"BusinessAudience","name":"Operations teams"}}}
{"url":"https://www.shimliapp.com/en/canales/web","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"How is it installed on my site?","acceptedAnswer":{"@type":"Answer","text":"You add a code snippet to your site and the chat goes live with the same agent you use on the other channels. The step-by-step guide is in the documentation."}},{"@type":"Question","name":"Can the conversation continue on WhatsApp?","acceptedAnswer":{"@type":"Answer","text":"Yes. If the visitor leaves their number, the conversation continues on their phone with the same case and the same agent."}},{"@type":"Question","name":"Does it answer with my company's information?","acceptedAnswer":{"@type":"Answer","text":"Yes. The agent checks your systems and databases to answer with real data: order status, balance, availability or an appointment."}}]}}
{"url":"https://www.shimliapp.com/en/canales/whatsapp","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Channels","item":"https://www.shimliapp.com/en/canales"},{"@type":"ListItem","position":3,"name":"WhatsApp","item":"https://www.shimliapp.com/en/canales/whatsapp"}]}}
{"url":"https://www.shimliapp.com/en/canales/whatsapp","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"Service","@id":"https://www.shimliapp.com/en/canales/whatsapp#servicio","name":"AI agents for WhatsApp","serviceType":"AI agents for WhatsApp Business","description":"AI agents on WhatsApp that collect, receive documents and confirm orders inside the conversation, connected to your systems. Meta Business Partner.","url":"https://www.shimliapp.com/en/canales/whatsapp","inLanguage":"en","provider":{"@id":"https://www.shimliapp.com/#organization"},"areaServed":[{"@type":"Country","identifier":"US"},{"@type":"Country","identifier":"HN"},{"@type":"Country","identifier":"CO"}],"audience":{"@type":"BusinessAudience","name":"Operations teams"}}}
{"url":"https://www.shimliapp.com/en/canales/whatsapp","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"Does it use the official WhatsApp API?","acceptedAnswer":{"@type":"Answer","text":"Yes. Shimli connects the official WhatsApp Business API and is a Meta Business Partner. The connection is made from the platform."}},{"@type":"Question","name":"How does Meta charging for every reply affect me?","acceptedAnswer":{"@type":"Answer","text":"Since October 1, 2026 Meta charges service messages at each market's utility rate. An agent that resolves in few messages and respects the 24-hour window spends less than a bot that replies in many."}},{"@type":"Question","name":"Can the agent hand the case to a person?","acceptedAnswer":{"@type":"Answer","text":"Yes. When the case falls outside the policy you defined, it hands it to an advisor with the full thread and the work done so far, so nobody asks again."}}]}}
{"url":"https://www.shimliapp.com/en/casos/atencion","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Use cases","item":"https://www.shimliapp.com/en/casos"},{"@type":"ListItem","position":3,"name":"Support","item":"https://www.shimliapp.com/en/casos/atencion"}]}}
{"url":"https://www.shimliapp.com/en/casos/atencion","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"Service","@id":"https://www.shimliapp.com/en/casos/atencion#servicio","name":"AI agents for customer support","serviceType":"Customer support with AI agents","description":"A single inbox for WhatsApp, Instagram, web and email, with agents that query internal systems and complete the task instead of replying from a script.","url":"https://www.shimliapp.com/en/casos/atencion","inLanguage":"en","provider":{"@id":"https://www.shimliapp.com/#organization"},"areaServed":[{"@type":"Country","identifier":"US"},{"@type":"Country","identifier":"HN"},{"@type":"Country","identifier":"CO"}],"audience":{"@type":"BusinessAudience","name":"Operations teams"}}}
{"url":"https://www.shimliapp.com/en/casos/atencion","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"What is Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli is a platform to build and run AI agents inside a company's operation. An AI agent is a program that understands the context of a conversation, queries the institution’s systems, decides within the policies defined for it and carries the task through to the end. It is built by Sheilim LLC, headquartered in Miami."}},{"@type":"Question","name":"What is the difference between a chatbot and an AI agent?","acceptedAnswer":{"@type":"Answer","text":"A chatbot replies from a script: it recognizes an intent and returns text written in advance. An AI agent understands context, analyzes information, executes tasks in the institution’s systems and escalates to a person when needed. A chatbot replies; an agent resolves."}},{"@type":"Question","name":"How much does Shimli cost?","acceptedAnswer":{"@type":"Answer","text":"One plan at $139 a month with every feature on the platform: there are no editions or tiers. It includes 3 human seats and 1 admin, 1 Flow Builder, WhatsApp, Facebook, Instagram and web connection, and unlimited WhatsApp templates. Added separately: an extra instance at $59 a month, an extra Flow Builder at $19, an extra human seat at $9, and AI usage at $49 per 2,450 queries. You can create the account and get into the platform yourself."}}]}}
{"url":"https://www.shimliapp.com/en/casos/cobranza","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Use cases","item":"https://www.shimliapp.com/en/casos"},{"@type":"ListItem","position":3,"name":"Collections","item":"https://www.shimliapp.com/en/casos/cobranza"}]}}
{"url":"https://www.shimliapp.com/en/casos/cobranza","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"Service","@id":"https://www.shimliapp.com/en/casos/cobranza#servicio","name":"AI agents for collections","serviceType":"Automated collections with AI agents","description":"AI agents across a consumer portfolio: outreach at the optimal moment, negotiation within policy, and payment promises recorded in the system.","url":"https://www.shimliapp.com/en/casos/cobranza","inLanguage":"en","provider":{"@id":"https://www.shimliapp.com/#organization"},"areaServed":[{"@type":"Country","identifier":"US"},{"@type":"Country","identifier":"HN"},{"@type":"Country","identifier":"CO"}],"audience":{"@type":"BusinessAudience","name":"Financial institutions"}}}
{"url":"https://www.shimliapp.com/en/casos/cobranza","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"What is Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli is a platform to build and run AI agents inside a company's operation. An AI agent is a program that understands the context of a conversation, queries the institution’s systems, decides within the policies defined for it and carries the task through to the end. It is built by Sheilim LLC, headquartered in Miami."}},{"@type":"Question","name":"What is the difference between a chatbot and an AI agent?","acceptedAnswer":{"@type":"Answer","text":"A chatbot replies from a script: it recognizes an intent and returns text written in advance. An AI agent understands context, analyzes information, executes tasks in the institution’s systems and escalates to a person when needed. A chatbot replies; an agent resolves."}},{"@type":"Question","name":"How much does Shimli cost?","acceptedAnswer":{"@type":"Answer","text":"One plan at $139 a month with every feature on the platform: there are no editions or tiers. It includes 3 human seats and 1 admin, 1 Flow Builder, WhatsApp, Facebook, Instagram and web connection, and unlimited WhatsApp templates. Added separately: an extra instance at $59 a month, an extra Flow Builder at $19, an extra human seat at $9, and AI usage at $49 per 2,450 queries. You can create the account and get into the platform yourself."}}]}}
{"url":"https://www.shimliapp.com/en/casos/credito","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Use cases","item":"https://www.shimliapp.com/en/casos"},{"@type":"ListItem","position":3,"name":"Credit","item":"https://www.shimliapp.com/en/casos/credito"}]}}
{"url":"https://www.shimliapp.com/en/casos/credito","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"Service","@id":"https://www.shimliapp.com/en/casos/credito#servicio","name":"AI agents for credit analysis","serviceType":"Credit analysis with artificial intelligence","description":"The agent collects and validates documentation over chat, reads each document with OCR and hands the analyst a file ready for a decision.","url":"https://www.shimliapp.com/en/casos/credito","inLanguage":"en","provider":{"@id":"https://www.shimliapp.com/#organization"},"areaServed":[{"@type":"Country","identifier":"US"},{"@type":"Country","identifier":"HN"},{"@type":"Country","identifier":"CO"}],"audience":{"@type":"BusinessAudience","name":"Financial institutions"}}}
{"url":"https://www.shimliapp.com/en/casos/credito","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"What is Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli is a platform to build and run AI agents inside a company's operation. An AI agent is a program that understands the context of a conversation, queries the institution’s systems, decides within the policies defined for it and carries the task through to the end. It is built by Sheilim LLC, headquartered in Miami."}},{"@type":"Question","name":"What is the difference between a chatbot and an AI agent?","acceptedAnswer":{"@type":"Answer","text":"A chatbot replies from a script: it recognizes an intent and returns text written in advance. An AI agent understands context, analyzes information, executes tasks in the institution’s systems and escalates to a person when needed. A chatbot replies; an agent resolves."}},{"@type":"Question","name":"How much does Shimli cost?","acceptedAnswer":{"@type":"Answer","text":"One plan at $139 a month with every feature on the platform: there are no editions or tiers. It includes 3 human seats and 1 admin, 1 Flow Builder, WhatsApp, Facebook, Instagram and web connection, and unlimited WhatsApp templates. Added separately: an extra instance at $59 a month, an extra Flow Builder at $19, an extra human seat at $9, and AI usage at $49 per 2,450 queries. You can create the account and get into the platform yourself."}}]}}
{"url":"https://www.shimliapp.com/en/casos","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Use cases","item":"https://www.shimliapp.com/en/casos"}]}}
{"url":"https://www.shimliapp.com/en/casos/operaciones","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Use cases","item":"https://www.shimliapp.com/en/casos"},{"@type":"ListItem","position":3,"name":"Operations","item":"https://www.shimliapp.com/en/casos/operaciones"}]}}
{"url":"https://www.shimliapp.com/en/casos/operaciones","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"Service","@id":"https://www.shimliapp.com/en/casos/operaciones#servicio","name":"AI agents for internal operations","serviceType":"Financial process automation","description":"Internal processes that today go through three people and an email, run by a flow that validates, writes to your systems, notifies and traces every step.","url":"https://www.shimliapp.com/en/casos/operaciones","inLanguage":"en","provider":{"@id":"https://www.shimliapp.com/#organization"},"areaServed":[{"@type":"Country","identifier":"US"},{"@type":"Country","identifier":"HN"},{"@type":"Country","identifier":"CO"}],"audience":{"@type":"BusinessAudience","name":"Operations teams"}}}
{"url":"https://www.shimliapp.com/en/casos/operaciones","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"What is Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli is a platform to build and run AI agents inside a company's operation. An AI agent is a program that understands the context of a conversation, queries the institution’s systems, decides within the policies defined for it and carries the task through to the end. It is built by Sheilim LLC, headquartered in Miami."}},{"@type":"Question","name":"What is the difference between a chatbot and an AI agent?","acceptedAnswer":{"@type":"Answer","text":"A chatbot replies from a script: it recognizes an intent and returns text written in advance. An AI agent understands context, analyzes information, executes tasks in the institution’s systems and escalates to a person when needed. A chatbot replies; an agent resolves."}},{"@type":"Question","name":"How much does Shimli cost?","acceptedAnswer":{"@type":"Answer","text":"One plan at $139 a month with every feature on the platform: there are no editions or tiers. It includes 3 human seats and 1 admin, 1 Flow Builder, WhatsApp, Facebook, Instagram and web connection, and unlimited WhatsApp templates. Added separately: an extra instance at $59 a month, an extra Flow Builder at $19, an extra human seat at $9, and AI usage at $49 per 2,450 queries. You can create the account and get into the platform yourself."}}]}}
{"url":"https://www.shimliapp.com/en/comparar/bandeja-compartida-o-crm-omnicanal","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Compare","item":"https://www.shimliapp.com/en/comparar"}]}}
{"url":"https://www.shimliapp.com/en/comparar/bandeja-compartida-o-crm-omnicanal","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"Article","@id":"https://www.shimliapp.com/en/comparar/bandeja-compartida-o-crm-omnicanal#articulo","headline":"Five advisors on one WhatsApp aren't a team: they're a sorting problem.","description":"70% of customers expect whoever helps them to know their case. What breaks when a team shares one WhatsApp and what an omnichannel CRM with AI agents solves.","inLanguage":"en","datePublished":"2026-10-06","dateModified":"2026-10-06","image":"https://www.shimliapp.com/assets/og/og-cmp-bandeja.jpg","author":{"@id":"https://www.shimliapp.com/#organization"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"mainEntityOfPage":"https://www.shimliapp.com/en/comparar/bandeja-compartida-o-crm-omnicanal"}}
{"url":"https://www.shimliapp.com/en/comparar/bandeja-compartida-o-crm-omnicanal","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"Can I keep my current WhatsApp number?","acceptedAnswer":{"@type":"Answer","text":"Yes. The number you use today on the WhatsApp Business app can be registered on the official API and moved into Shimli's inbox."}},{"@type":"Question","name":"How are conversations split among advisors?","acceptedAnswer":{"@type":"Answer","text":"With rules you set in the platform, and any advisor can hand a case to another with the full history. The supervisor sees each one's workload."}},{"@type":"Question","name":"What does the AI agent do inside the inbox?","acceptedAnswer":{"@type":"Answer","text":"It answers the repetitive part, checks your systems and, when the case needs a person, hands it to an advisor with full context."}}]}}
{"url":"https://www.shimliapp.com/en/comparar/bot-automatizacion-o-agente","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Compare","item":"https://www.shimliapp.com/en/comparar"}]}}
{"url":"https://www.shimliapp.com/en/comparar/bot-automatizacion-o-agente","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"Article","@id":"https://www.shimliapp.com/en/comparar/bot-automatizacion-o-agente#articulo","headline":"Bot, automation or AI agent. The answer is to use all three, each in its step.","description":"What each one does, when it fits and how to combine them in a single collections or support journey. A comparison with Gartner and UJET data.","inLanguage":"en","datePublished":"2026-10-05","dateModified":"2026-10-05","image":"https://www.shimliapp.com/assets/og/og-cmp-bot-agente.jpg","author":{"@id":"https://www.shimliapp.com/#organization"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"mainEntityOfPage":"https://www.shimliapp.com/en/comparar/bot-automatizacion-o-agente"}}
{"url":"https://www.shimliapp.com/en/comparar/bot-automatizacion-o-agente","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"Does an AI agent replace my bot?","acceptedAnswer":{"@type":"Answer","text":"Not necessarily. For questions with few possible answers, a bot is simpler and spends no AI. The agent comes in when the case varies and someone has to understand, check and decide. In Shimli they live in the same journey."}},{"@type":"Question","name":"Can I start with automations and add agents later?","acceptedAnswer":{"@type":"Answer","text":"Yes. Automations, bots and agents are in the same plan, so you can start with a reminder flow and add an agent when you need one, without switching platforms."}},{"@type":"Question","name":"How do I create each one?","acceptedAnswer":{"@type":"Answer","text":"Agents are created by talking to the AI assistant, in under 10 minutes. Flows and bots are built in the Flow Builder, without code, or generated by the same assistant."}}]}}
{"url":"https://www.shimliapp.com/en/comparar/construirlo-o-plataforma","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Compare","item":"https://www.shimliapp.com/en/comparar"}]}}
{"url":"https://www.shimliapp.com/en/comparar/construirlo-o-plataforma","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"Article","@id":"https://www.shimliapp.com/en/comparar/construirlo-o-plataforma#articulo","headline":"Building your agents in-house or starting on a platform that already works.","description":"Only 48% of AI projects reach production, taking 8 months, per Gartner. What building in-house involves and what Shimli solves from day one.","inLanguage":"en","datePublished":"2026-10-05","dateModified":"2026-10-05","image":"https://www.shimliapp.com/assets/og/og-cmp-construir.jpg","author":{"@id":"https://www.shimliapp.com/#organization"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"mainEntityOfPage":"https://www.shimliapp.com/en/comparar/construirlo-o-plataforma"}}
{"url":"https://www.shimliapp.com/en/comparar/construirlo-o-plataforma","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"Can my technical team extend Shimli?","acceptedAnswer":{"@type":"Answer","text":"Yes. Shimli has a REST API with an OpenAPI 3.1 specification and supports MCP, so your team can connect in-house systems, build tools for the agents and integrate it with what it has already built. The documentation is at docs.shimli.app."}},{"@type":"Question","name":"Where does my data stay?","acceptedAnswer":{"@type":"Answer","text":"Data travels and is stored encrypted, each client operates in an isolated space and access is controlled by roles. Only stable, tested models run in production."}},{"@type":"Question","name":"Can I start with a pilot?","acceptedAnswer":{"@type":"Answer","text":"Yes. The usual path is to start with a contained process, measure it in the first weeks and connect the rest of the systems progressively via API."}}]}}
{"url":"https://www.shimliapp.com/en/comparar/crm-conversacional-o-tradicional","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Compare","item":"https://www.shimliapp.com/en/comparar"}]}}
{"url":"https://www.shimliapp.com/en/comparar/crm-conversacional-o-tradicional","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"Article","@id":"https://www.shimliapp.com/en/comparar/crm-conversacional-o-tradicional#articulo","headline":"In a traditional CRM, the team records the conversation. In Shimli, the conversation is the record.","description":"56% of customers repeat their case to different people. What changes when the conversation is the record, and how it works alongside Salesforce or HubSpot.","inLanguage":"en","datePublished":"2026-10-05","dateModified":"2026-10-05","image":"https://www.shimliapp.com/assets/og/og-cmp-crm.jpg","author":{"@id":"https://www.shimliapp.com/#organization"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"mainEntityOfPage":"https://www.shimliapp.com/en/comparar/crm-conversacional-o-tradicional"}}
{"url":"https://www.shimliapp.com/en/comparar/crm-conversacional-o-tradicional","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"Do I have to leave Salesforce or HubSpot?","acceptedAnswer":{"@type":"Answer","text":"No. Shimli connects with Salesforce and HubSpot, so you can keep your CRM as the main record and use Shimli for conversations and agents."}},{"@type":"Question","name":"What does Shimli's CRM include?","acceptedAnswer":{"@type":"Answer","text":"An omnichannel inbox with one conversation per customer, assignment to people, a conversation pipeline, contacts, campaigns and dashboards. And AI agents work on the same cases as your team."}},{"@type":"Question","name":"Does the team have to record anything by hand?","acceptedAnswer":{"@type":"Answer","text":"What happens in the conversation is recorded on its own: messages, transcribed calls, emails and what the agent did. The team only adds what didn't happen in a channel."}}]}}
{"url":"https://www.shimliapp.com/en/comparar","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Compare","item":"https://www.shimliapp.com/en/comparar"}]}}
{"url":"https://www.shimliapp.com/en/comparar/orquestador-de-llms-o-plataforma","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Compare","item":"https://www.shimliapp.com/en/comparar"}]}}
{"url":"https://www.shimliapp.com/en/comparar/orquestador-de-llms-o-plataforma","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"Article","@id":"https://www.shimliapp.com/en/comparar/orquestador-de-llms-o-plataforma#articulo","headline":"An LLM orchestrator gives you parts. Shimli gives you the agent, working.","description":"n8n, Dify or LangGraph leave you to pick model, keys and channels. Shimli builds the agent in under 10 minutes and picks the model itself. A data-backed comparison.","inLanguage":"en","datePublished":"2026-10-04","dateModified":"2026-10-04","image":"https://www.shimliapp.com/assets/og/og-cmp-orquestador.jpg","author":{"@id":"https://www.shimliapp.com/#organization"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"mainEntityOfPage":"https://www.shimliapp.com/en/comparar/orquestador-de-llms-o-plataforma"}}
{"url":"https://www.shimliapp.com/en/comparar/orquestador-de-llms-o-plataforma","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"Which AI model does Shimli use?","acceptedAnswer":{"@type":"Answer","text":"None fixed. FusionAI, Shimli's core orchestrator, automatically picks the right model for each task. We use the best models on the market and evaluate them constantly, so when a better one appears it's adopted without you changing anything."}},{"@type":"Question","name":"Do I need to code to create an agent?","acceptedAnswer":{"@type":"Answer","text":"No. The agent is created by talking to Shimli's AI assistant, which analyses and builds it in under 10 minutes. If you want to fine-tune it, you adjust it by hand in the Flow Builder, also without code."}},{"@type":"Question","name":"Can I use Shimli alongside n8n or LangChain?","acceptedAnswer":{"@type":"Answer","text":"Yes. Shimli connects through a REST API and MCP, so it can live alongside flows you already have. Many companies keep internal work where it is and put what goes through customer conversations in Shimli."}}]}}
{"url":"https://www.shimliapp.com/en/comparar/un-modelo-o-multi-llm","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Compare","item":"https://www.shimliapp.com/en/comparar"}]}}
{"url":"https://www.shimliapp.com/en/comparar/un-modelo-o-multi-llm","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"Article","@id":"https://www.shimliapp.com/en/comparar/un-modelo-o-multi-llm#articulo","headline":"Marrying one AI model is betting that today's best will still be best tomorrow.","description":"OpenAI went from 50% to 25% of enterprise usage in two years. Why depending on one model is a risk and how FusionAI picks the right one for each task.","inLanguage":"en","datePublished":"2026-10-06","dateModified":"2026-10-06","image":"https://www.shimliapp.com/assets/og/og-cmp-multillm.jpg","author":{"@id":"https://www.shimliapp.com/#organization"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"mainEntityOfPage":"https://www.shimliapp.com/en/comparar/un-modelo-o-multi-llm"}}
{"url":"https://www.shimliapp.com/en/comparar/un-modelo-o-multi-llm","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"Can I choose the model myself?","acceptedAnswer":{"@type":"Answer","text":"There's no need: FusionAI automatically picks the right model for each task. It's part of what keeps the agent independent of any provider."}},{"@type":"Question","name":"What happens to my agent when the model changes?","acceptedAnswer":{"@type":"Answer","text":"Nothing you need to do. The agent's instructions, rules and memory live in Shimli, not in the model, so the change doesn't affect how it works."}},{"@type":"Question","name":"Which models does Shimli use?","acceptedAnswer":{"@type":"Answer","text":"We use the best models on the market and evaluate them constantly. Our core orchestrator is FusionAI, and only stable, tested models run in production."}}]}}
{"url":"https://www.shimliapp.com/en/comparar/whatsapp-business-app-o-api","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Compare","item":"https://www.shimliapp.com/en/comparar"}]}}
{"url":"https://www.shimliapp.com/en/comparar/whatsapp-business-app-o-api","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"Article","@id":"https://www.shimliapp.com/en/comparar/whatsapp-business-app-o-api#articulo","headline":"The WhatsApp Business app falls short when the team and the volume grow.","description":"The app's limits (4 devices, 256-contact broadcasts), what the API gives you and when to make the move. A comparison with WhatsApp and Meta data.","inLanguage":"en","datePublished":"2026-10-05","dateModified":"2026-10-05","image":"https://www.shimliapp.com/assets/og/og-cmp-whatsapp-api.jpg","author":{"@id":"https://www.shimliapp.com/#organization"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"mainEntityOfPage":"https://www.shimliapp.com/en/comparar/whatsapp-business-app-o-api"}}
{"url":"https://www.shimliapp.com/en/comparar/whatsapp-business-app-o-api","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"Can I move my current number from the app to the API?","acceptedAnswer":{"@type":"Answer","text":"Yes. A number currently on the WhatsApp Business app can be registered on the official API. Once done, conversations on that number are managed from the platform."}},{"@type":"Question","name":"How much does it cost to send messages via the API?","acceptedAnswer":{"@type":"Answer","text":"Meta charges per message by category and the customer's country. Since October 1, 2026 it also charges service messages at each market's utility rate. You can work out your case with the site's WhatsApp calculator."}},{"@type":"Question","name":"Do I need a developer to use the API with Shimli?","acceptedAnswer":{"@type":"Answer","text":"No. Shimli is a Meta Business Partner and the connection is made from the platform. Agents, bots and campaigns are built without code."}}]}}
{"url":"https://www.shimliapp.com/en/comparar/whatsapp-o-sms-para-cobranza","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Compare","item":"https://www.shimliapp.com/en/comparar"}]}}
{"url":"https://www.shimliapp.com/en/comparar/whatsapp-o-sms-para-cobranza","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"Article","@id":"https://www.shimliapp.com/en/comparar/whatsapp-o-sms-para-cobranza#articulo","headline":"WhatsApp or SMS for collections: both, in the right order.","description":"WhatsApp to negotiate and collect; SMS for those without data. How to combine them in one collections flow, with GSMA data and Shimli results.","inLanguage":"en","datePublished":"2026-10-06","dateModified":"2026-10-06","image":"https://www.shimliapp.com/assets/og/og-cmp-wa-sms.jpg","author":{"@id":"https://www.shimliapp.com/#organization"},"publisher":{"@id":"https://www.shimliapp.com/#organization"},"mainEntityOfPage":"https://www.shimliapp.com/en/comparar/whatsapp-o-sms-para-cobranza"}}
{"url":"https://www.shimliapp.com/en/comparar/whatsapp-o-sms-para-cobranza","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"Why not use only WhatsApp?","acceptedAnswer":{"@type":"Answer","text":"Because not all your customers have it or have data. In Latin America, according to the GSMA, 72% of people have a mobile line but only 65% use mobile internet. SMS reaches that gap."}},{"@type":"Question","name":"Can the customer reply by SMS?","acceptedAnswer":{"@type":"Answer","text":"Yes. The agent understands the reply, records it on the case and continues on whichever channel the person has available."}},{"@type":"Question","name":"How much does each message cost?","acceptedAnswer":{"@type":"Answer","text":"It depends on the country and the channel. WhatsApp is billed by Meta according to the message category; SMS by the provider according to the country. You can estimate WhatsApp with the site's calculator."}}]}}
{"url":"https://www.shimliapp.com/en/developers","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"WebAPI","@id":"https://www.shimliapp.com/developers#api","name":"Shimli API","description":"Shimli REST API to send messages, manage contacts, trigger campaigns and read operation status from your own systems.","documentation":"https://docs.shimli.app","url":"https://www.shimliapp.com/developers","provider":{"@id":"https://www.shimliapp.com/#organization"},"termsOfService":"https://www.shimliapp.com/terminos","potentialAction":{"@type":"ConsumeAction","target":"https://api.shimli.app"}}}
{"url":"https://www.shimliapp.com/en/developers","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"What is Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli is a platform to build and run AI agents inside a company's operation. An AI agent is a program that understands the context of a conversation, queries the institution’s systems, decides within the policies defined for it and carries the task through to the end. It is built by Sheilim LLC, headquartered in Miami."}},{"@type":"Question","name":"What is the difference between a chatbot and an AI agent?","acceptedAnswer":{"@type":"Answer","text":"A chatbot replies from a script: it recognizes an intent and returns text written in advance. An AI agent understands context, analyzes information, executes tasks in the institution’s systems and escalates to a person when needed. A chatbot replies; an agent resolves."}},{"@type":"Question","name":"How much does Shimli cost?","acceptedAnswer":{"@type":"Answer","text":"One plan at $139 a month with every feature on the platform: there are no editions or tiers. It includes 3 human seats and 1 admin, 1 Flow Builder, WhatsApp, Facebook, Instagram and web connection, and unlimited WhatsApp templates. Added separately: an extra instance at $59 a month, an extra Flow Builder at $19, an extra human seat at $9, and AI usage at $49 per 2,450 queries. You can create the account and get into the platform yourself."}}]}}
{"url":"https://www.shimliapp.com/en/empresa","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Company","item":"https://www.shimliapp.com/en/empresa"}]}}
{"url":"https://www.shimliapp.com/en/empresa","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Platform to build AI agents and connect them to a company's systems, for high-volume operations: collections, orders, support and internal operations. Specialized in financial operations. Built by Sheilim, an artificial intelligence lab with more than seven years of experience.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"sales","email":"hola@sheilim.com","url":"https://www.shimliapp.com/en/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"customer support","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, among the 50 selected companies","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]}}
{"url":"https://www.shimliapp.com/en/funciones","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Product","item":"https://www.shimliapp.com/en/funciones"}]}}
{"url":"https://www.shimliapp.com/en/funciones","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"What is Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli is a platform to build and run AI agents inside a company's operation. An AI agent is a program that understands the context of a conversation, queries the institution’s systems, decides within the policies defined for it and carries the task through to the end. It is built by Sheilim LLC, headquartered in Miami."}},{"@type":"Question","name":"What is the difference between a chatbot and an AI agent?","acceptedAnswer":{"@type":"Answer","text":"A chatbot replies from a script: it recognizes an intent and returns text written in advance. An AI agent understands context, analyzes information, executes tasks in the institution’s systems and escalates to a person when needed. A chatbot replies; an agent resolves."}},{"@type":"Question","name":"How much does Shimli cost?","acceptedAnswer":{"@type":"Answer","text":"One plan at $139 a month with every feature on the platform: there are no editions or tiers. It includes 3 human seats and 1 admin, 1 Flow Builder, WhatsApp, Facebook, Instagram and web connection, and unlimited WhatsApp templates. Added separately: an extra instance at $59 a month, an extra Flow Builder at $19, an extra human seat at $9, and AI usage at $49 per 2,450 queries. You can create the account and get into the platform yourself."}},{"@type":"Question","name":"How is an AI agent created? Do I need to code?","acceptedAnswer":{"@type":"Answer","text":"No coding is needed. The agent is created by talking to an AI assistant: you tell it what you want it to do, the assistant analyses it and builds it for you. Then you can adjust it by hand in the Flow Builder, with no code, and define what it can do, what it cannot and when it hands the case to a person."}},{"@type":"Question","name":"Which channels does an AI agent work on?","acceptedAnswer":{"@type":"Answer","text":"The same agent serves on WhatsApp, calls, Instagram, Facebook, web, Telegram, SMS and email, with the same context, the same rules and the same customer history. There is no need to build one agent per channel."}},{"@type":"Question","name":"What happens when I create the account?","acceptedAnswer":{"@type":"Answer","text":"You sign up, choose your plan, pay and create your first AI agent. The whole path is self-serve and takes minutes. If you would rather see it first with someone from the team, you can book a 30-minute demo."}},{"@type":"Question","name":"How long does it take to implement an AI agent?","acceptedAnswer":{"@type":"Answer","text":"Creating the account and getting started takes minutes, not weeks: setup is self-serve and you create the account yourself. For an implementation with integrations, the usual path is three steps: a 30-minute discovery to frame the use case and the metrics, a pilot on a real process, and progressive connection via API."}},{"@type":"Question","name":"What systems does Shimli integrate with?","acceptedAnswer":{"@type":"Answer","text":"It integrates on top of what already exists, without replacing it. Internal systems connect over API: the CRM, the databases and the core, the central system where the operation lives. As channels it connects WhatsApp, calls, Instagram, Facebook, web, Telegram, SMS and email. The WhatsApp connection is official: Shimli is a Meta Business Partner. You can start with a contained pilot and connect the rest progressively."}},{"@type":"Question","name":"Is it safe to let an AI agent decide on its own?","acceptedAnswer":{"@type":"Answer","text":"The agent never decides out of bounds: it operates under the policies, rules and guardrails the institution defines, and the final decision can still be human. Data travels and is stored encrypted, each client operates on an isolated space, and only stable, tested models run in production: no agent runs on an experimental version. There is full traceability, access control and activity logging."}},{"@type":"Question","name":"Which countries does Shimli operate in?","acceptedAnswer":{"@type":"Answer","text":"Shimli operates with 160 active clients across 15 countries in the region. Headquarters are in Miami, United States, and that is the entity you contract with; the engineering and operations team is in San Pedro Sula, Honduras, and regional operations are in Medellín, Colombia."}},{"@type":"Question","name":"Who is behind Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli is the product of Sheilim LLC, an artificial intelligence lab with more than seven years building with AI. The company is a Meta Business Partner, part of NVIDIA Inception, the 401 Accelerator and Emprelatam, and was selected among the 50 companies at Volcano Summit 2025."}},{"@type":"Question","name":"How is an AI agent's result measured?","acceptedAnswer":{"@type":"Answer","text":"The pilot measures results from the first weeks: reach, payment promises, recovery, reduced operating load, response times and cost per action."}}]}}
{"url":"https://www.shimliapp.com/en","inLanguage":"en","schema":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Platform to build AI agents and connect them to a company's systems, for high-volume operations: collections, orders, support and internal operations. Specialized in financial operations. Built by Sheilim, an artificial intelligence lab with more than seven years of experience.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"sales","email":"hola@sheilim.com","url":"https://www.shimliapp.com/en/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"customer support","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, among the 50 selected companies","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]},{"@type":"WebSite","@id":"https://www.shimliapp.com/#website","url":"https://www.shimliapp.com","name":"Shimli","inLanguage":"en","publisher":{"@id":"https://www.shimliapp.com/#organization"}},{"@type":"SoftwareApplication","name":"Shimli","applicationCategory":"BusinessApplication","operatingSystem":"Web","inLanguage":"en","publisher":{"@id":"https://www.shimliapp.com/#organization"},"description":"Platform to build AI agents for high-volume operations, connected to the company's systems. Specialized in financial operations: collections, credit and receivables recovery.","offers":{"@type":"Offer","price":"139","priceCurrency":"USD","availability":"https://schema.org/InStock","url":"https://www.shimliapp.com/en/precios","description":"One plan at $139 a month with every feature. There are no editions or tiers."}}]}}
{"url":"https://www.shimliapp.com/en","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"What is Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli is a platform to build and run AI agents inside a company's operation. An AI agent is a program that understands the context of a conversation, queries the institution’s systems, decides within the policies defined for it and carries the task through to the end. It is built by Sheilim LLC, headquartered in Miami."}},{"@type":"Question","name":"What is the difference between a chatbot and an AI agent?","acceptedAnswer":{"@type":"Answer","text":"A chatbot replies from a script: it recognizes an intent and returns text written in advance. An AI agent understands context, analyzes information, executes tasks in the institution’s systems and escalates to a person when needed. A chatbot replies; an agent resolves."}},{"@type":"Question","name":"How much does Shimli cost?","acceptedAnswer":{"@type":"Answer","text":"One plan at $139 a month with every feature on the platform: there are no editions or tiers. It includes 3 human seats and 1 admin, 1 Flow Builder, WhatsApp, Facebook, Instagram and web connection, and unlimited WhatsApp templates. Added separately: an extra instance at $59 a month, an extra Flow Builder at $19, an extra human seat at $9, and AI usage at $49 per 2,450 queries. You can create the account and get into the platform yourself."}},{"@type":"Question","name":"How is an AI agent created? Do I need to code?","acceptedAnswer":{"@type":"Answer","text":"No coding is needed. The agent is created by talking to an AI assistant: you tell it what you want it to do, the assistant analyses it and builds it for you. Then you can adjust it by hand in the Flow Builder, with no code, and define what it can do, what it cannot and when it hands the case to a person."}},{"@type":"Question","name":"Which channels does an AI agent work on?","acceptedAnswer":{"@type":"Answer","text":"The same agent serves on WhatsApp, calls, Instagram, Facebook, web, Telegram, SMS and email, with the same context, the same rules and the same customer history. There is no need to build one agent per channel."}},{"@type":"Question","name":"What happens when I create the account?","acceptedAnswer":{"@type":"Answer","text":"You sign up, choose your plan, pay and create your first AI agent. The whole path is self-serve and takes minutes. If you would rather see it first with someone from the team, you can book a 30-minute demo."}},{"@type":"Question","name":"How long does it take to implement an AI agent?","acceptedAnswer":{"@type":"Answer","text":"Creating the account and getting started takes minutes, not weeks: setup is self-serve and you create the account yourself. For an implementation with integrations, the usual path is three steps: a 30-minute discovery to frame the use case and the metrics, a pilot on a real process, and progressive connection via API."}},{"@type":"Question","name":"What systems does Shimli integrate with?","acceptedAnswer":{"@type":"Answer","text":"It integrates on top of what already exists, without replacing it. Internal systems connect over API: the CRM, the databases and the core, the central system where the operation lives. As channels it connects WhatsApp, calls, Instagram, Facebook, web, Telegram, SMS and email. The WhatsApp connection is official: Shimli is a Meta Business Partner. You can start with a contained pilot and connect the rest progressively."}},{"@type":"Question","name":"Is it safe to let an AI agent decide on its own?","acceptedAnswer":{"@type":"Answer","text":"The agent never decides out of bounds: it operates under the policies, rules and guardrails the institution defines, and the final decision can still be human. Data travels and is stored encrypted, each client operates on an isolated space, and only stable, tested models run in production: no agent runs on an experimental version. There is full traceability, access control and activity logging."}},{"@type":"Question","name":"Which countries does Shimli operate in?","acceptedAnswer":{"@type":"Answer","text":"Shimli operates with 160 active clients across 15 countries in the region. Headquarters are in Miami, United States, and that is the entity you contract with; the engineering and operations team is in San Pedro Sula, Honduras, and regional operations are in Medellín, Colombia."}},{"@type":"Question","name":"Who is behind Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli is the product of Sheilim LLC, an artificial intelligence lab with more than seven years building with AI. The company is a Meta Business Partner, part of NVIDIA Inception, the 401 Accelerator and Emprelatam, and was selected among the 50 companies at Volcano Summit 2025."}},{"@type":"Question","name":"How is an AI agent's result measured?","acceptedAnswer":{"@type":"Answer","text":"The pilot measures results from the first weeks: reach, payment promises, recovery, reduced operating load, response times and cost per action."}}]}}
{"url":"https://www.shimliapp.com/en/partners","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Partners","item":"https://www.shimliapp.com/en/partners"}]}}
{"url":"https://www.shimliapp.com/en/partners","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"Do I need a technical team?","acceptedAnswer":{"@type":"Answer","text":"No. Agents are created by chatting with Shimli's AI assistant, without coding. Anything that does need engineering, like a complex integration, is assessed by Shimli's team."}},{"@type":"Question","name":"How much do I charge for my services?","acceptedAnswer":{"@type":"Answer","text":"You set it with each client. Shimli doesn't set implementation rates for partners."}},{"@type":"Question","name":"Does the academy cost anything?","acceptedAnswer":{"@type":"Answer","text":"No. It's free for approved companies and partners, after an evaluation process."}},{"@type":"Question","name":"Who pays for the platform and WhatsApp usage?","acceptedAnswer":{"@type":"Answer","text":"The client. Shimli bills the subscription directly, and Meta or other third-party usage is paid under their terms. Custom integrations are quoted separately."}},{"@type":"Question","name":"Is it a white-label program?","acceptedAnswer":{"@type":"Answer","text":"No. Your agency sells its services under its own brand, and the client subscribes to the platform with Shimli."}}]}}
{"url":"https://www.shimliapp.com/en/precios","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Pricing","item":"https://www.shimliapp.com/en/precios"}]}}
{"url":"https://www.shimliapp.com/en/precios","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"Product","@id":"https://www.shimliapp.com/en/precios#plan","name":"Shimli · single plan","description":"One plan at $139 a month with every feature. There are no editions or tiers.","brand":{"@id":"https://www.shimliapp.com/#organization"},"offers":[{"@type":"Offer","name":"Shimli platform","price":"139","priceCurrency":"USD","availability":"https://schema.org/InStock","url":"https://www.shimliapp.com/en/precios","description":"Includes 3 human seats and 1 admin, 1 Flow Builder, WhatsApp, Facebook, Instagram and web connection, unlimited WhatsApp templates and every feature on the platform."},{"@type":"Offer","name":"Additional instance","price":"59","priceCurrency":"USD","availability":"https://schema.org/InStock","url":"https://www.shimliapp.com/en/precios"},{"@type":"Offer","name":"Additional Flow Builder","price":"19","priceCurrency":"USD","availability":"https://schema.org/InStock","url":"https://www.shimliapp.com/en/precios"},{"@type":"Offer","name":"Additional human seat","price":"9","priceCurrency":"USD","availability":"https://schema.org/InStock","url":"https://www.shimliapp.com/en/precios"},{"@type":"Offer","name":"AI usage · 2,450 queries","price":"49","priceCurrency":"USD","availability":"https://schema.org/InStock","url":"https://www.shimliapp.com/en/precios"}]}}
{"url":"https://www.shimliapp.com/en/precios","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"What is Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli is a platform to build and run AI agents inside a company's operation. An AI agent is a program that understands the context of a conversation, queries the institution’s systems, decides within the policies defined for it and carries the task through to the end. It is built by Sheilim LLC, headquartered in Miami."}},{"@type":"Question","name":"What is the difference between a chatbot and an AI agent?","acceptedAnswer":{"@type":"Answer","text":"A chatbot replies from a script: it recognizes an intent and returns text written in advance. An AI agent understands context, analyzes information, executes tasks in the institution’s systems and escalates to a person when needed. A chatbot replies; an agent resolves."}},{"@type":"Question","name":"How much does Shimli cost?","acceptedAnswer":{"@type":"Answer","text":"One plan at $139 a month with every feature on the platform: there are no editions or tiers. It includes 3 human seats and 1 admin, 1 Flow Builder, WhatsApp, Facebook, Instagram and web connection, and unlimited WhatsApp templates. Added separately: an extra instance at $59 a month, an extra Flow Builder at $19, an extra human seat at $9, and AI usage at $49 per 2,450 queries. You can create the account and get into the platform yourself."}},{"@type":"Question","name":"How is an AI agent created? Do I need to code?","acceptedAnswer":{"@type":"Answer","text":"No coding is needed. The agent is created by talking to an AI assistant: you tell it what you want it to do, the assistant analyses it and builds it for you. Then you can adjust it by hand in the Flow Builder, with no code, and define what it can do, what it cannot and when it hands the case to a person."}},{"@type":"Question","name":"Which channels does an AI agent work on?","acceptedAnswer":{"@type":"Answer","text":"The same agent serves on WhatsApp, calls, Instagram, Facebook, web, Telegram, SMS and email, with the same context, the same rules and the same customer history. There is no need to build one agent per channel."}},{"@type":"Question","name":"What happens when I create the account?","acceptedAnswer":{"@type":"Answer","text":"You sign up, choose your plan, pay and create your first AI agent. The whole path is self-serve and takes minutes. If you would rather see it first with someone from the team, you can book a 30-minute demo."}},{"@type":"Question","name":"How long does it take to implement an AI agent?","acceptedAnswer":{"@type":"Answer","text":"Creating the account and getting started takes minutes, not weeks: setup is self-serve and you create the account yourself. For an implementation with integrations, the usual path is three steps: a 30-minute discovery to frame the use case and the metrics, a pilot on a real process, and progressive connection via API."}},{"@type":"Question","name":"What systems does Shimli integrate with?","acceptedAnswer":{"@type":"Answer","text":"It integrates on top of what already exists, without replacing it. Internal systems connect over API: the CRM, the databases and the core, the central system where the operation lives. As channels it connects WhatsApp, calls, Instagram, Facebook, web, Telegram, SMS and email. The WhatsApp connection is official: Shimli is a Meta Business Partner. You can start with a contained pilot and connect the rest progressively."}},{"@type":"Question","name":"Is it safe to let an AI agent decide on its own?","acceptedAnswer":{"@type":"Answer","text":"The agent never decides out of bounds: it operates under the policies, rules and guardrails the institution defines, and the final decision can still be human. Data travels and is stored encrypted, each client operates on an isolated space, and only stable, tested models run in production: no agent runs on an experimental version. There is full traceability, access control and activity logging."}},{"@type":"Question","name":"Which countries does Shimli operate in?","acceptedAnswer":{"@type":"Answer","text":"Shimli operates with 160 active clients across 15 countries in the region. Headquarters are in Miami, United States, and that is the entity you contract with; the engineering and operations team is in San Pedro Sula, Honduras, and regional operations are in Medellín, Colombia."}},{"@type":"Question","name":"Who is behind Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli is the product of Sheilim LLC, an artificial intelligence lab with more than seven years building with AI. The company is a Meta Business Partner, part of NVIDIA Inception, the 401 Accelerator and Emprelatam, and was selected among the 50 companies at Volcano Summit 2025."}},{"@type":"Question","name":"How is an AI agent's result measured?","acceptedAnswer":{"@type":"Answer","text":"The pilot measures results from the first weeks: reach, payment promises, recovery, reduced operating load, response times and cost per action."}}]}}
{"url":"https://www.shimliapp.com/en/privacidad","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Privacy","item":"https://www.shimliapp.com/en/privacidad"}]}}
{"url":"https://www.shimliapp.com/en/seguridad","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Security","item":"https://www.shimliapp.com/en/seguridad"}]}}
{"url":"https://www.shimliapp.com/en/tecnologia","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Technology","item":"https://www.shimliapp.com/en/tecnologia"}]}}
{"url":"https://www.shimliapp.com/en/tecnologia","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"en","mainEntity":[{"@type":"Question","name":"What is Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli is a platform to build and run AI agents inside a company's operation. An AI agent is a program that understands the context of a conversation, queries the institution’s systems, decides within the policies defined for it and carries the task through to the end. It is built by Sheilim LLC, headquartered in Miami."}},{"@type":"Question","name":"What is the difference between a chatbot and an AI agent?","acceptedAnswer":{"@type":"Answer","text":"A chatbot replies from a script: it recognizes an intent and returns text written in advance. An AI agent understands context, analyzes information, executes tasks in the institution’s systems and escalates to a person when needed. A chatbot replies; an agent resolves."}},{"@type":"Question","name":"How much does Shimli cost?","acceptedAnswer":{"@type":"Answer","text":"One plan at $139 a month with every feature on the platform: there are no editions or tiers. It includes 3 human seats and 1 admin, 1 Flow Builder, WhatsApp, Facebook, Instagram and web connection, and unlimited WhatsApp templates. Added separately: an extra instance at $59 a month, an extra Flow Builder at $19, an extra human seat at $9, and AI usage at $49 per 2,450 queries. You can create the account and get into the platform yourself."}},{"@type":"Question","name":"How is an AI agent created? Do I need to code?","acceptedAnswer":{"@type":"Answer","text":"No coding is needed. The agent is created by talking to an AI assistant: you tell it what you want it to do, the assistant analyses it and builds it for you. Then you can adjust it by hand in the Flow Builder, with no code, and define what it can do, what it cannot and when it hands the case to a person."}},{"@type":"Question","name":"Which channels does an AI agent work on?","acceptedAnswer":{"@type":"Answer","text":"The same agent serves on WhatsApp, calls, Instagram, Facebook, web, Telegram, SMS and email, with the same context, the same rules and the same customer history. There is no need to build one agent per channel."}},{"@type":"Question","name":"What happens when I create the account?","acceptedAnswer":{"@type":"Answer","text":"You sign up, choose your plan, pay and create your first AI agent. The whole path is self-serve and takes minutes. If you would rather see it first with someone from the team, you can book a 30-minute demo."}},{"@type":"Question","name":"How long does it take to implement an AI agent?","acceptedAnswer":{"@type":"Answer","text":"Creating the account and getting started takes minutes, not weeks: setup is self-serve and you create the account yourself. For an implementation with integrations, the usual path is three steps: a 30-minute discovery to frame the use case and the metrics, a pilot on a real process, and progressive connection via API."}},{"@type":"Question","name":"What systems does Shimli integrate with?","acceptedAnswer":{"@type":"Answer","text":"It integrates on top of what already exists, without replacing it. Internal systems connect over API: the CRM, the databases and the core, the central system where the operation lives. As channels it connects WhatsApp, calls, Instagram, Facebook, web, Telegram, SMS and email. The WhatsApp connection is official: Shimli is a Meta Business Partner. You can start with a contained pilot and connect the rest progressively."}},{"@type":"Question","name":"Is it safe to let an AI agent decide on its own?","acceptedAnswer":{"@type":"Answer","text":"The agent never decides out of bounds: it operates under the policies, rules and guardrails the institution defines, and the final decision can still be human. Data travels and is stored encrypted, each client operates on an isolated space, and only stable, tested models run in production: no agent runs on an experimental version. There is full traceability, access control and activity logging."}},{"@type":"Question","name":"Which countries does Shimli operate in?","acceptedAnswer":{"@type":"Answer","text":"Shimli operates with 160 active clients across 15 countries in the region. Headquarters are in Miami, United States, and that is the entity you contract with; the engineering and operations team is in San Pedro Sula, Honduras, and regional operations are in Medellín, Colombia."}},{"@type":"Question","name":"Who is behind Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli is the product of Sheilim LLC, an artificial intelligence lab with more than seven years building with AI. The company is a Meta Business Partner, part of NVIDIA Inception, the 401 Accelerator and Emprelatam, and was selected among the 50 companies at Volcano Summit 2025."}},{"@type":"Question","name":"How is an AI agent's result measured?","acceptedAnswer":{"@type":"Answer","text":"The pilot measures results from the first weeks: reach, payment promises, recovery, reduced operating load, response times and cost per action."}}]}}
{"url":"https://www.shimliapp.com/en/terminos","inLanguage":"en","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.shimliapp.com/en/"},{"@type":"ListItem","position":2,"name":"Terms","item":"https://www.shimliapp.com/en/terminos"}]}}
{"url":"https://www.shimliapp.com/funciones","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Funciones","item":"https://www.shimliapp.com/funciones"}]}}
{"url":"https://www.shimliapp.com/funciones","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿Qué es Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli es una plataforma para crear y operar agentes de IA dentro de la operación de una empresa. Un agente de IA es un programa que entiende el contexto de una conversación, consulta los sistemas de la institución, decide dentro de las políticas que se le definieron y ejecuta la gestión completa. La construye Sheilim LLC, con casa matriz en Miami."}},{"@type":"Question","name":"¿Cuál es la diferencia entre un chatbot y un agente de IA?","acceptedAnswer":{"@type":"Answer","text":"Un chatbot responde con un guion: reconoce una intención y devuelve un texto escrito de antemano. Un agente de IA entiende el contexto, analiza información, ejecuta tareas en los sistemas de la institución y escala a una persona cuando corresponde. El chatbot responde; el agente resuelve."}},{"@type":"Question","name":"¿Cuánto cuesta Shimli?","acceptedAnswer":{"@type":"Answer","text":"Un solo plan de $139 al mes con todas las funciones de la plataforma: no hay ediciones ni niveles. Incluye 3 agentes humanos y 1 administrador, 1 Flow Builder, conexión a WhatsApp, Facebook, Instagram y web, y plantillas de WhatsApp ilimitadas. Se suman aparte la instancia adicional a $59 al mes, el Flow Builder adicional a $19, el agente humano adicional a $9 y el consumo de IA a $49 por cada 2,450 consultas. Puedes crear la cuenta y entrar a la plataforma tú mismo."}},{"@type":"Question","name":"¿Cómo se crea un agente de IA? ¿Hace falta programar?","acceptedAnswer":{"@type":"Answer","text":"No hace falta programar. El agente se crea conversando con un asistente de IA: le dices qué quieres que haga, el asistente lo analiza y lo construye por ti. Después puedes ajustarlo a mano en el Flow Builder, sin código, y definir qué puede hacer, qué no y cuándo entrega el caso a una persona."}},{"@type":"Question","name":"¿En qué canales funciona un agente de IA?","acceptedAnswer":{"@type":"Answer","text":"El mismo agente atiende en WhatsApp, llamadas, Instagram, Facebook, web, Telegram, SMS y correo, con el mismo contexto, las mismas reglas y el mismo historial del cliente. No hay que construir un agente por canal."}},{"@type":"Question","name":"¿Qué pasa al crear la cuenta?","acceptedAnswer":{"@type":"Answer","text":"Te registras, eliges tu plan, pagas y creas tu primer agente de IA. Todo el recorrido es autogestionado y toma minutos. Si prefieres verlo antes con alguien del equipo, puedes agendar una demo de 30 minutos."}},{"@type":"Question","name":"¿Cuánto tarda implementar un agente de IA?","acceptedAnswer":{"@type":"Answer","text":"Crear la cuenta y empezar toma minutos, no semanas: la puesta en marcha es autogestionada y creas la cuenta tú mismo. Para una implementación con integraciones, el recorrido habitual son tres pasos: una sesión de 30 minutos para acotar el caso de uso y los indicadores, un piloto sobre un proceso real, y la conexión progresiva por API."}},{"@type":"Question","name":"¿Con qué sistemas se integra Shimli?","acceptedAnswer":{"@type":"Answer","text":"Se integra sobre lo que ya existe, sin reemplazarlo. Los sistemas internos se conectan por API: el CRM, las bases de datos y el core, que es el sistema central donde vive la operación. Como canales conecta WhatsApp, llamadas, Instagram, Facebook, web, Telegram, SMS y correo. La conexión de WhatsApp es oficial: Shimli es Meta Business Partner. Se puede empezar con un piloto acotado y conectar el resto progresivamente."}},{"@type":"Question","name":"¿Es seguro que un agente de IA decida solo?","acceptedAnswer":{"@type":"Answer","text":"El agente no decide fuera de control: opera bajo las políticas, reglas y límites que define la institución, y la decisión final puede seguir siendo humana. Los datos viajan y se almacenan cifrados, cada cliente opera sobre un espacio aislado, y en producción corren solo modelos estables y probados: ningún agente opera sobre una versión experimental. Hay trazabilidad completa, control de accesos y registro de actividad."}},{"@type":"Question","name":"¿En qué países opera Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli opera con 160 clientes activos en 15 países de la región. La casa matriz está en Miami, Estados Unidos, y es la entidad con la que se firma; el equipo de ingeniería y operación está en San Pedro Sula, Honduras, y la operación regional en Medellín, Colombia."}},{"@type":"Question","name":"¿Quién está detrás de Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli es el producto de Sheilim LLC, un laboratorio de inteligencia artificial con más de siete años construyendo con IA. La compañía es Meta Business Partner, forma parte de NVIDIA Inception, del 401 Accelerator y de Emprelatam, y fue seleccionada entre las 50 empresas del Volcano Summit 2025."}},{"@type":"Question","name":"¿Cómo se mide el resultado de un agente de IA?","acceptedAnswer":{"@type":"Answer","text":"El piloto mide resultados desde las primeras semanas: contactabilidad, promesas de pago, recuperación, reducción de carga operativa, tiempos de respuesta y costo por gestión."}}]}}
{"url":"https://www.shimliapp.com/","inLanguage":"es","schema":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.shimliapp.com/#organization","name":"Shimli","legalName":"Sheilim LLC","url":"https://www.shimliapp.com","logo":"https://www.shimliapp.com/assets/shimli-logo-dark.png","foundingDate":"2023","email":"hola@sheilim.com","description":"Plataforma para construir agentes de IA y conectarlos a los sistemas de la empresa, en operaciones de alto volumen: cobranza, pedidos, atención y operaciones internas. Especializada en operaciones financieras. Construida por Sheilim, un laboratorio de inteligencia artificial con más de siete años de experiencia.","address":[{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"},{"@type":"PostalAddress","addressLocality":"San Pedro Sula","addressCountry":"HN"},{"@type":"PostalAddress","addressLocality":"Medellín","addressCountry":"CO"}],"memberOf":[{"@type":"ProgramMembership","programName":"Meta Business Partner"},{"@type":"ProgramMembership","programName":"NVIDIA Inception"},{"@type":"ProgramMembership","programName":"401 Accelerator"},{"@type":"ProgramMembership","programName":"Emprelatam"}],"contactPoint":[{"@type":"ContactPoint","contactType":"ventas","email":"hola@sheilim.com","url":"https://www.shimliapp.com/precios","availableLanguage":["es","en"],"areaServed":["US","HN","CO","MX","GT","SV","NI","CR","PA","DO"]},{"@type":"ContactPoint","contactType":"atención al cliente","email":"hola@sheilim.com","availableLanguage":["es","en"]}],"award":"Volcano Summit 2025, entre las 50 empresas seleccionadas","sameAs":["https://www.linkedin.com/company/shimli/","https://www.instagram.com/shimli_ai/","https://www.facebook.com/shimliai","https://www.youtube.com/@ShimliApp","https://github.com/sheilim"]},{"@type":"WebSite","@id":"https://www.shimliapp.com/#website","url":"https://www.shimliapp.com","name":"Shimli","inLanguage":"es","publisher":{"@id":"https://www.shimliapp.com/#organization"}},{"@type":"SoftwareApplication","name":"Shimli","applicationCategory":"BusinessApplication","operatingSystem":"Web","inLanguage":"es","publisher":{"@id":"https://www.shimliapp.com/#organization"},"description":"Plataforma para construir agentes de IA en operaciones de alto volumen, conectados a los sistemas de la empresa. Especializada en operaciones financieras: cobranza, crédito y recuperación de cartera.","offers":{"@type":"Offer","price":"139","priceCurrency":"USD","availability":"https://schema.org/InStock","url":"https://www.shimliapp.com/precios","description":"Un solo plan de $139 al mes con todas las funciones. No hay ediciones ni niveles."}}]}}
{"url":"https://www.shimliapp.com/","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿Qué es Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli es una plataforma para crear y operar agentes de IA dentro de la operación de una empresa. Un agente de IA es un programa que entiende el contexto de una conversación, consulta los sistemas de la institución, decide dentro de las políticas que se le definieron y ejecuta la gestión completa. La construye Sheilim LLC, con casa matriz en Miami."}},{"@type":"Question","name":"¿Cuál es la diferencia entre un chatbot y un agente de IA?","acceptedAnswer":{"@type":"Answer","text":"Un chatbot responde con un guion: reconoce una intención y devuelve un texto escrito de antemano. Un agente de IA entiende el contexto, analiza información, ejecuta tareas en los sistemas de la institución y escala a una persona cuando corresponde. El chatbot responde; el agente resuelve."}},{"@type":"Question","name":"¿Cuánto cuesta Shimli?","acceptedAnswer":{"@type":"Answer","text":"Un solo plan de $139 al mes con todas las funciones de la plataforma: no hay ediciones ni niveles. Incluye 3 agentes humanos y 1 administrador, 1 Flow Builder, conexión a WhatsApp, Facebook, Instagram y web, y plantillas de WhatsApp ilimitadas. Se suman aparte la instancia adicional a $59 al mes, el Flow Builder adicional a $19, el agente humano adicional a $9 y el consumo de IA a $49 por cada 2,450 consultas. Puedes crear la cuenta y entrar a la plataforma tú mismo."}},{"@type":"Question","name":"¿Cómo se crea un agente de IA? ¿Hace falta programar?","acceptedAnswer":{"@type":"Answer","text":"No hace falta programar. El agente se crea conversando con un asistente de IA: le dices qué quieres que haga, el asistente lo analiza y lo construye por ti. Después puedes ajustarlo a mano en el Flow Builder, sin código, y definir qué puede hacer, qué no y cuándo entrega el caso a una persona."}},{"@type":"Question","name":"¿En qué canales funciona un agente de IA?","acceptedAnswer":{"@type":"Answer","text":"El mismo agente atiende en WhatsApp, llamadas, Instagram, Facebook, web, Telegram, SMS y correo, con el mismo contexto, las mismas reglas y el mismo historial del cliente. No hay que construir un agente por canal."}},{"@type":"Question","name":"¿Qué pasa al crear la cuenta?","acceptedAnswer":{"@type":"Answer","text":"Te registras, eliges tu plan, pagas y creas tu primer agente de IA. Todo el recorrido es autogestionado y toma minutos. Si prefieres verlo antes con alguien del equipo, puedes agendar una demo de 30 minutos."}},{"@type":"Question","name":"¿Cuánto tarda implementar un agente de IA?","acceptedAnswer":{"@type":"Answer","text":"Crear la cuenta y empezar toma minutos, no semanas: la puesta en marcha es autogestionada y creas la cuenta tú mismo. Para una implementación con integraciones, el recorrido habitual son tres pasos: una sesión de 30 minutos para acotar el caso de uso y los indicadores, un piloto sobre un proceso real, y la conexión progresiva por API."}},{"@type":"Question","name":"¿Con qué sistemas se integra Shimli?","acceptedAnswer":{"@type":"Answer","text":"Se integra sobre lo que ya existe, sin reemplazarlo. Los sistemas internos se conectan por API: el CRM, las bases de datos y el core, que es el sistema central donde vive la operación. Como canales conecta WhatsApp, llamadas, Instagram, Facebook, web, Telegram, SMS y correo. La conexión de WhatsApp es oficial: Shimli es Meta Business Partner. Se puede empezar con un piloto acotado y conectar el resto progresivamente."}},{"@type":"Question","name":"¿Es seguro que un agente de IA decida solo?","acceptedAnswer":{"@type":"Answer","text":"El agente no decide fuera de control: opera bajo las políticas, reglas y límites que define la institución, y la decisión final puede seguir siendo humana. Los datos viajan y se almacenan cifrados, cada cliente opera sobre un espacio aislado, y en producción corren solo modelos estables y probados: ningún agente opera sobre una versión experimental. Hay trazabilidad completa, control de accesos y registro de actividad."}},{"@type":"Question","name":"¿En qué países opera Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli opera con 160 clientes activos en 15 países de la región. La casa matriz está en Miami, Estados Unidos, y es la entidad con la que se firma; el equipo de ingeniería y operación está en San Pedro Sula, Honduras, y la operación regional en Medellín, Colombia."}},{"@type":"Question","name":"¿Quién está detrás de Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli es el producto de Sheilim LLC, un laboratorio de inteligencia artificial con más de siete años construyendo con IA. La compañía es Meta Business Partner, forma parte de NVIDIA Inception, del 401 Accelerator y de Emprelatam, y fue seleccionada entre las 50 empresas del Volcano Summit 2025."}},{"@type":"Question","name":"¿Cómo se mide el resultado de un agente de IA?","acceptedAnswer":{"@type":"Answer","text":"El piloto mide resultados desde las primeras semanas: contactabilidad, promesas de pago, recuperación, reducción de carga operativa, tiempos de respuesta y costo por gestión."}}]}}
{"url":"https://www.shimliapp.com/partners","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Partners","item":"https://www.shimliapp.com/partners"}]}}
{"url":"https://www.shimliapp.com/partners","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿Necesito un equipo técnico?","acceptedAnswer":{"@type":"Answer","text":"No. Los agentes se crean conversando con el asistente de IA de Shimli, sin programar. Lo que sí requiere ingeniería, como una integración compleja, lo evalúa el equipo de Shimli."}},{"@type":"Question","name":"¿Cuánto cobro por mis servicios?","acceptedAnswer":{"@type":"Answer","text":"Lo defines tú con cada cliente. Shimli no fija tarifas de implementación para los partners."}},{"@type":"Question","name":"¿La academia tiene costo?","acceptedAnswer":{"@type":"Answer","text":"No. Es sin costo para empresas y aliados aprobados, después de un proceso de evaluación."}},{"@type":"Question","name":"¿Quién paga la plataforma y el consumo de WhatsApp?","acceptedAnswer":{"@type":"Answer","text":"El cliente. La suscripción la factura Shimli directamente, y los consumos de Meta u otros terceros se pagan según sus condiciones. Las integraciones a medida se cotizan aparte."}},{"@type":"Question","name":"¿Es un programa de marca blanca?","acceptedAnswer":{"@type":"Answer","text":"No. Tu agencia vende sus servicios con su propia marca, y el cliente contrata la plataforma con Shimli."}}]}}
{"url":"https://www.shimliapp.com/precios","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Precios","item":"https://www.shimliapp.com/precios"}]}}
{"url":"https://www.shimliapp.com/precios","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"Product","@id":"https://www.shimliapp.com/precios#plan","name":"Shimli · plan único","description":"Un solo plan de $139 al mes con todas las funciones. No hay ediciones ni niveles.","brand":{"@id":"https://www.shimliapp.com/#organization"},"offers":[{"@type":"Offer","name":"Plataforma Shimli","price":"139","priceCurrency":"USD","availability":"https://schema.org/InStock","url":"https://www.shimliapp.com/precios","description":"Incluye 3 agentes humanos y 1 administrador, 1 Flow Builder, conexión a WhatsApp, Facebook, Instagram y web, plantillas de WhatsApp ilimitadas y todas las funciones de la plataforma."},{"@type":"Offer","name":"Instancia adicional","price":"59","priceCurrency":"USD","availability":"https://schema.org/InStock","url":"https://www.shimliapp.com/precios"},{"@type":"Offer","name":"Flow Builder adicional","price":"19","priceCurrency":"USD","availability":"https://schema.org/InStock","url":"https://www.shimliapp.com/precios"},{"@type":"Offer","name":"Agente humano adicional","price":"9","priceCurrency":"USD","availability":"https://schema.org/InStock","url":"https://www.shimliapp.com/precios"},{"@type":"Offer","name":"Consumo de IA · 2,450 consultas","price":"49","priceCurrency":"USD","availability":"https://schema.org/InStock","url":"https://www.shimliapp.com/precios"}]}}
{"url":"https://www.shimliapp.com/precios","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿Qué es Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli es una plataforma para crear y operar agentes de IA dentro de la operación de una empresa. Un agente de IA es un programa que entiende el contexto de una conversación, consulta los sistemas de la institución, decide dentro de las políticas que se le definieron y ejecuta la gestión completa. La construye Sheilim LLC, con casa matriz en Miami."}},{"@type":"Question","name":"¿Cuál es la diferencia entre un chatbot y un agente de IA?","acceptedAnswer":{"@type":"Answer","text":"Un chatbot responde con un guion: reconoce una intención y devuelve un texto escrito de antemano. Un agente de IA entiende el contexto, analiza información, ejecuta tareas en los sistemas de la institución y escala a una persona cuando corresponde. El chatbot responde; el agente resuelve."}},{"@type":"Question","name":"¿Cuánto cuesta Shimli?","acceptedAnswer":{"@type":"Answer","text":"Un solo plan de $139 al mes con todas las funciones de la plataforma: no hay ediciones ni niveles. Incluye 3 agentes humanos y 1 administrador, 1 Flow Builder, conexión a WhatsApp, Facebook, Instagram y web, y plantillas de WhatsApp ilimitadas. Se suman aparte la instancia adicional a $59 al mes, el Flow Builder adicional a $19, el agente humano adicional a $9 y el consumo de IA a $49 por cada 2,450 consultas. Puedes crear la cuenta y entrar a la plataforma tú mismo."}},{"@type":"Question","name":"¿Cómo se crea un agente de IA? ¿Hace falta programar?","acceptedAnswer":{"@type":"Answer","text":"No hace falta programar. El agente se crea conversando con un asistente de IA: le dices qué quieres que haga, el asistente lo analiza y lo construye por ti. Después puedes ajustarlo a mano en el Flow Builder, sin código, y definir qué puede hacer, qué no y cuándo entrega el caso a una persona."}},{"@type":"Question","name":"¿En qué canales funciona un agente de IA?","acceptedAnswer":{"@type":"Answer","text":"El mismo agente atiende en WhatsApp, llamadas, Instagram, Facebook, web, Telegram, SMS y correo, con el mismo contexto, las mismas reglas y el mismo historial del cliente. No hay que construir un agente por canal."}},{"@type":"Question","name":"¿Qué pasa al crear la cuenta?","acceptedAnswer":{"@type":"Answer","text":"Te registras, eliges tu plan, pagas y creas tu primer agente de IA. Todo el recorrido es autogestionado y toma minutos. Si prefieres verlo antes con alguien del equipo, puedes agendar una demo de 30 minutos."}},{"@type":"Question","name":"¿Cuánto tarda implementar un agente de IA?","acceptedAnswer":{"@type":"Answer","text":"Crear la cuenta y empezar toma minutos, no semanas: la puesta en marcha es autogestionada y creas la cuenta tú mismo. Para una implementación con integraciones, el recorrido habitual son tres pasos: una sesión de 30 minutos para acotar el caso de uso y los indicadores, un piloto sobre un proceso real, y la conexión progresiva por API."}},{"@type":"Question","name":"¿Con qué sistemas se integra Shimli?","acceptedAnswer":{"@type":"Answer","text":"Se integra sobre lo que ya existe, sin reemplazarlo. Los sistemas internos se conectan por API: el CRM, las bases de datos y el core, que es el sistema central donde vive la operación. Como canales conecta WhatsApp, llamadas, Instagram, Facebook, web, Telegram, SMS y correo. La conexión de WhatsApp es oficial: Shimli es Meta Business Partner. Se puede empezar con un piloto acotado y conectar el resto progresivamente."}},{"@type":"Question","name":"¿Es seguro que un agente de IA decida solo?","acceptedAnswer":{"@type":"Answer","text":"El agente no decide fuera de control: opera bajo las políticas, reglas y límites que define la institución, y la decisión final puede seguir siendo humana. Los datos viajan y se almacenan cifrados, cada cliente opera sobre un espacio aislado, y en producción corren solo modelos estables y probados: ningún agente opera sobre una versión experimental. Hay trazabilidad completa, control de accesos y registro de actividad."}},{"@type":"Question","name":"¿En qué países opera Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli opera con 160 clientes activos en 15 países de la región. La casa matriz está en Miami, Estados Unidos, y es la entidad con la que se firma; el equipo de ingeniería y operación está en San Pedro Sula, Honduras, y la operación regional en Medellín, Colombia."}},{"@type":"Question","name":"¿Quién está detrás de Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli es el producto de Sheilim LLC, un laboratorio de inteligencia artificial con más de siete años construyendo con IA. La compañía es Meta Business Partner, forma parte de NVIDIA Inception, del 401 Accelerator y de Emprelatam, y fue seleccionada entre las 50 empresas del Volcano Summit 2025."}},{"@type":"Question","name":"¿Cómo se mide el resultado de un agente de IA?","acceptedAnswer":{"@type":"Answer","text":"El piloto mide resultados desde las primeras semanas: contactabilidad, promesas de pago, recuperación, reducción de carga operativa, tiempos de respuesta y costo por gestión."}}]}}
{"url":"https://www.shimliapp.com/privacidad","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Privacidad","item":"https://www.shimliapp.com/privacidad"}]}}
{"url":"https://www.shimliapp.com/seguridad","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Seguridad","item":"https://www.shimliapp.com/seguridad"}]}}
{"url":"https://www.shimliapp.com/tecnologia","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Tecnología","item":"https://www.shimliapp.com/tecnologia"}]}}
{"url":"https://www.shimliapp.com/tecnologia","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"FAQPage","inLanguage":"es","mainEntity":[{"@type":"Question","name":"¿Qué es Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli es una plataforma para crear y operar agentes de IA dentro de la operación de una empresa. Un agente de IA es un programa que entiende el contexto de una conversación, consulta los sistemas de la institución, decide dentro de las políticas que se le definieron y ejecuta la gestión completa. La construye Sheilim LLC, con casa matriz en Miami."}},{"@type":"Question","name":"¿Cuál es la diferencia entre un chatbot y un agente de IA?","acceptedAnswer":{"@type":"Answer","text":"Un chatbot responde con un guion: reconoce una intención y devuelve un texto escrito de antemano. Un agente de IA entiende el contexto, analiza información, ejecuta tareas en los sistemas de la institución y escala a una persona cuando corresponde. El chatbot responde; el agente resuelve."}},{"@type":"Question","name":"¿Cuánto cuesta Shimli?","acceptedAnswer":{"@type":"Answer","text":"Un solo plan de $139 al mes con todas las funciones de la plataforma: no hay ediciones ni niveles. Incluye 3 agentes humanos y 1 administrador, 1 Flow Builder, conexión a WhatsApp, Facebook, Instagram y web, y plantillas de WhatsApp ilimitadas. Se suman aparte la instancia adicional a $59 al mes, el Flow Builder adicional a $19, el agente humano adicional a $9 y el consumo de IA a $49 por cada 2,450 consultas. Puedes crear la cuenta y entrar a la plataforma tú mismo."}},{"@type":"Question","name":"¿Cómo se crea un agente de IA? ¿Hace falta programar?","acceptedAnswer":{"@type":"Answer","text":"No hace falta programar. El agente se crea conversando con un asistente de IA: le dices qué quieres que haga, el asistente lo analiza y lo construye por ti. Después puedes ajustarlo a mano en el Flow Builder, sin código, y definir qué puede hacer, qué no y cuándo entrega el caso a una persona."}},{"@type":"Question","name":"¿En qué canales funciona un agente de IA?","acceptedAnswer":{"@type":"Answer","text":"El mismo agente atiende en WhatsApp, llamadas, Instagram, Facebook, web, Telegram, SMS y correo, con el mismo contexto, las mismas reglas y el mismo historial del cliente. No hay que construir un agente por canal."}},{"@type":"Question","name":"¿Qué pasa al crear la cuenta?","acceptedAnswer":{"@type":"Answer","text":"Te registras, eliges tu plan, pagas y creas tu primer agente de IA. Todo el recorrido es autogestionado y toma minutos. Si prefieres verlo antes con alguien del equipo, puedes agendar una demo de 30 minutos."}},{"@type":"Question","name":"¿Cuánto tarda implementar un agente de IA?","acceptedAnswer":{"@type":"Answer","text":"Crear la cuenta y empezar toma minutos, no semanas: la puesta en marcha es autogestionada y creas la cuenta tú mismo. Para una implementación con integraciones, el recorrido habitual son tres pasos: una sesión de 30 minutos para acotar el caso de uso y los indicadores, un piloto sobre un proceso real, y la conexión progresiva por API."}},{"@type":"Question","name":"¿Con qué sistemas se integra Shimli?","acceptedAnswer":{"@type":"Answer","text":"Se integra sobre lo que ya existe, sin reemplazarlo. Los sistemas internos se conectan por API: el CRM, las bases de datos y el core, que es el sistema central donde vive la operación. Como canales conecta WhatsApp, llamadas, Instagram, Facebook, web, Telegram, SMS y correo. La conexión de WhatsApp es oficial: Shimli es Meta Business Partner. Se puede empezar con un piloto acotado y conectar el resto progresivamente."}},{"@type":"Question","name":"¿Es seguro que un agente de IA decida solo?","acceptedAnswer":{"@type":"Answer","text":"El agente no decide fuera de control: opera bajo las políticas, reglas y límites que define la institución, y la decisión final puede seguir siendo humana. Los datos viajan y se almacenan cifrados, cada cliente opera sobre un espacio aislado, y en producción corren solo modelos estables y probados: ningún agente opera sobre una versión experimental. Hay trazabilidad completa, control de accesos y registro de actividad."}},{"@type":"Question","name":"¿En qué países opera Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli opera con 160 clientes activos en 15 países de la región. La casa matriz está en Miami, Estados Unidos, y es la entidad con la que se firma; el equipo de ingeniería y operación está en San Pedro Sula, Honduras, y la operación regional en Medellín, Colombia."}},{"@type":"Question","name":"¿Quién está detrás de Shimli?","acceptedAnswer":{"@type":"Answer","text":"Shimli es el producto de Sheilim LLC, un laboratorio de inteligencia artificial con más de siete años construyendo con IA. La compañía es Meta Business Partner, forma parte de NVIDIA Inception, del 401 Accelerator y de Emprelatam, y fue seleccionada entre las 50 empresas del Volcano Summit 2025."}},{"@type":"Question","name":"¿Cómo se mide el resultado de un agente de IA?","acceptedAnswer":{"@type":"Answer","text":"El piloto mide resultados desde las primeras semanas: contactabilidad, promesas de pago, recuperación, reducción de carga operativa, tiempos de respuesta y costo por gestión."}}]}}
{"url":"https://www.shimliapp.com/terminos","inLanguage":"es","schema":{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https://www.shimliapp.com/"},{"@type":"ListItem","position":2,"name":"Términos","item":"https://www.shimliapp.com/terminos"}]}}